Beatrice Bishop
Manurewa,AUK
Summary
Results-driven and customer-focused professional with transferable skills ideal for the tourism and hospitality sectors.
Proficient in:
· Providing exceptional customer experiences
· Ensuring high standards of cleanliness and maintenance
· Working effectively in fast-paced environments
· Building strong relationships with diverse groups
· Communicating clearly and respectfully
With experience in commercial cleaning, customer service, and community development, I possess the adaptability, attention to detail, and interpersonal skills necessary to excel in roles such as:
· Hotel/Hospitality Staff
· Tour Guide/Coordinator
· Event Assistant
· Customer Service Representative
· Facilities Management
I am eager to bring my enthusiasm, strong work ethic, and passion for delivering outstanding service to a dynamic tourism or hospitality team.
Overview
3
3
years of professional experience
Work History
Receptionist
Te Ao Ō Tamaaki Nui - Building Bridges For Our Youth
Papakura , Auckland
07.2024 - Current
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
Commercial Cleaner
Fusion Property Group Ltd
Favona, Mangere, Auckland
04.2023 - 07.2023
- Collected trash from floors within hallways, bathrooms and work areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Serviced, cleaned and restocked restrooms.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Followed company uniform, performance and security policies with every job.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Notified managers of repair needs or additions to building operating systems.
Crew Member
McDonalds
Cavendish, Manukau, Auckland
08.2022 - 01.2023
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Brewed and served coffee and tea with preferred add-ins.
- Tailored orders to address customer allergies and gluten concerns.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Scrubbed and polished counters to remove debris and food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
Team Member
Burger King
Manukau, Auckland
11.2021 - 06.2022
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Completed opening, closing and shift change tasks by following company guidelines.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Verified orders and bagged items for easy transport.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Promoted food items, beverages and desserts to increase sales.
- Organized food items on serving trays and in carry-out packages.
- Kept customer and food preparation areas clean and well-organized.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Recorded customer orders and communicated clearly to confirm each order.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
Education
Tourism
New Zealand School Of Tourism
Auckland Airport, Mangere12.2023
Various
James Cook High School
Manurewa, Auckland04-2023
Skills
- Condiment Preparation
- Foodservice
- Food Preparation
- Safe Food Handling
- Cash Register Operation
- Customer Service
- Cash Handling
- Cleaning and Sanitation
- Meal Preparation
- Reliable and Punctual
- Excellent Multi-Tasker
- Beverage Preparation
- Restroom Servicing
- Delivers Exceptional Customer Service
- Sanitation Practices
- Chemical Handling
- Safe Cleaning With Chemicals
- Housekeeping
- Multitasking and Prioritization
- Work Orders
- Quality Controls
- Bookkeeping
- Data inputting
- Scheduling appointments
- Front desk operations
Timeline
Receptionist
Te Ao Ō Tamaaki Nui - Building Bridges For Our Youth
07.2024 - Current
Commercial Cleaner
Fusion Property Group Ltd
04.2023 - 07.2023
Crew Member
McDonalds
08.2022 - 01.2023
Team Member
Burger King
11.2021 - 06.2022
Tourism
New Zealand School Of Tourism
Various
James Cook High School