BEATRICE DEVINE
Whanganui,MWT
Summary
Experienced candidate with a strong background in customer service roles, demonstrating extensive knowledge of policies, procedures, and regulations pertaining to cash handling and customer relations. Known for delivering fast and accurate service while effectively resolving customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Hardworking and highly motivated professional, driven to enhance business performance. Excels in both individual and team capacities, leveraging a seasoned work ethic to drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency. Dedicated to continuous learning and surpassing customer expectations.
Overview
2
2
years of professional experience
Work History
Wait Staff Member
Hobbiton Movie Set
08.2024 - 11.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
CASHIER/BEVERAGE SERVER
Montana Food & Events
02.2024 - 10.2024
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
WAITRESS
Maria Lane
01.2023 - 12.2023
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Processed accurate cash and credit card transactions
- Assisted customers with menu selections and answered questions regarding food items and beverages
- Processed payments accurately using POS systems and handled cash transactions efficiently
- Managed closing duties such as counting money and cleaning
- Greeted and escorted guests to tables, fostering warm welcome
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Obtained food and drink orders using standard order pad or memorization
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards
- Carried dirty plates and silverware to kitchen, expediting dishwashing process
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Delivered accurate checks and processed bill payments in POS system
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
- Checked on guests to verify satisfaction with each course
WAITRESS
Devine Treats
03.2023 - 07.2023
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Continuously monitored tables for any additional requests or assistance needed by guests
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Carried dirty plates and silverware to kitchen, expediting dishwashing process
- Partnered with hostesses and other FOH staff to foster seamless dining service during peak periods
- Worked usually at large scale events such as weddings, funerals, and big birthday parties and was very involved in all aspects of catering these events such as food preparation, venue set up, washing dishes and serving alcoholic beverages
Education
HIGH SCHOOL DIPLOMA -
St Dominic's College
Whanganui, Manawatu12.2023
Skills
- Customer Assistance
- Reliable and Responsible
- Effective Communication
- Basic Math Competence
- Task Prioritization
- Teamwork and Collaboration
- Attention to Detail
- Team Collaboration
- Honest and Dependable
References
References available upon request
Timeline
Wait Staff Member
Hobbiton Movie Set
08.2024 - 11.2024
CASHIER/BEVERAGE SERVER
Montana Food & Events
02.2024 - 10.2024
WAITRESS
Devine Treats
03.2023 - 07.2023
WAITRESS
Maria Lane
01.2023 - 12.2023
HIGH SCHOOL DIPLOMA -
St Dominic's College