Beatriz Harrison

• Strong focus on customer service, providing considerable knowledge on their pieces and sustainability creating a premium experience to our clients I was a key holder and done administration and operation tasks
• Worked on two of the three locations in Auckland.

• All the various and changing tasks relevant to the retail product/ brand, services & experiences in the retail locations including studio, but more importantly was listening to our guests and providing the best experience possible to their needs.

. Providing support to Healthline and the National Telehealth response to the Coronavirus

• Accurately record confidential information as per the process and procedure
• Actively contact New Zealanders via telephone
• Support internal workforce with interpretation
• And finally support and supervise a group of AUT, occupational therapy students, to engage and learn about teleservice during COVID19 level 3.

• Accomplishing and exceeding my monthly target in all three store locations
• Organizing store merchandise racks by size, style and color to promote a visually appealing environment
• Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
• Contacting other store locations to determine merchandise availability
• Handling all customer relations issues in a gracious manner and in accordance with company policies
• Fostering a positive work environment by consistently treating all employees and customers with respect and consideration
• Monitoring security and handling incidents in a calm and professional manner.

• Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies
• Recruited, hired and trained staff to fill vacancies
• Developed unique events and special promotions to drive sales
• Resolved guest complaints quickly and efficiently
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Negotiated product prices, availability, distribution and delivery deadlines
• Prepared for large parties and reservations, anticipating planning and staffing needs
• Assisted co-workers whenever possible
• Set dining tables according to type of event and service standards
• Recruited, hired and trained staff on bar practices, customer service standards and productivity.