Behnam Naji
Auckland,Morningside
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Barista position. Ready to help team achieve company goals. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Barista
Milford Cafe
06.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Head Barista
Cafe Tehroon
06.2021 - 06.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Streamlined operations by creating efficient work schedules for barista team members.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
Junior Barista
Lamiz Cafe
06.2020 - 06.2021
Gym Receptionist
Oxygen Royal Gym
07.2017 - 11.2018
Sales Representative
Daya System Company
06.2016 - 06.2017
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Associate Of Management -
Azad University
Tehran, IRAN11.2019
Skills
- Latte Art
- Cash Handling
- Coffee Expertise
- Espresso Machine Operation
- Opening and Closing Duties
- Food Running
- Beverage Preparation
- Ordering Procedures
- Friendly and Outgoing
- Cleanliness
- Menu Memorization
Additional Information
birthday date: 1996/10/27
Timeline
Barista
Milford Cafe
06.2023 - 12.2023
Head Barista
Cafe Tehroon
06.2021 - 06.2022
Junior Barista
Lamiz Cafe
06.2020 - 06.2021
Gym Receptionist
Oxygen Royal Gym
07.2017 - 11.2018
Sales Representative
Daya System Company
06.2016 - 06.2017
Associate Of Management -
Azad University
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