Beiataake Iotua
Customer Care
Auckland,AUK
Summary
Dedicated professional with a strong work ethic and problem-solving skills, honed at The University of the South Pacific and other notable institutions. Excelled in data entry and customer service, improving entry workflows by collaborating effectively. Achieved continuous improvement through meticulous attention to detail and teamwork, significantly enhancing operational efficiency.
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages [Area of expertise] expertise to manage job functions. Excellent communicator with focus on results. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Banner Operator (Data Entry)
The University Of The South Pacific
06.2007 - 06.2016
- Provided on-the-job training to newly hired workers and team members.
- Data Entry for all the students details e.g assisgnments, tests, exams, course withdrawals, program changing and etc
- Prepared reports and data documentation of day to day data processes
- Collaborated with other departments to optimize entry workflows
- Maintain our quality and efficiency entry data day by day.
- Made sure that our entry will finish on time.
- Collaborated with team members to troubleshoot and resolve any complaints
Receptionist Administrator
The University of the South Pacific
10.2005 - 05.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Full Time Missionary (Australia Sydney)
The Church Of Jesus Christ Of Latter-day Saints
10.2003 - 06.2005
- We have built lasting relationships with community members through genuine empathy, compassion, and active listening skills.
- Strengthened inactive members to reach their potential goals.
- Seeking interest once and ready to change their lives for the better
- Praying and fasting for both members and non-members who need any support from us as Missionaries
- To help people to come unto Christ. Received light from darkness and willing to keep their promises they made with God
Island Treasure
Ministry of Internal and Social Affairs
08.2002 - 09.2003
- Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
- Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
Education
No Degree - Secretarial Program
Kiribati Institute Technology
Tarawa Kiribati06.2010
No Degree - Management
USP Kiribati Campus
Tarawa, Kiribati 03.2007
Certificate IV in Project Management - Project Management
University of The South Pacific
Tarawa, Kiribati10.2021
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Effective Communication
- Efficient multitasking
- Data Entry
- Customer Service
- Continuous Improvement
- Strong Work Ethic
- Teamwork and Communication
- Positive Attitude
- Good Communication
- Punctual and Reliable
Accomplishments
- Supervised a team of 4 staff members.
- Collaborated with team of 4 in the development of Quality Toilet project (For project assignment)
Interest
My interest is Singing, Cooking and Dancing.
Timeline
Banner Operator (Data Entry)
The University Of The South Pacific
06.2007 - 06.2016
Receptionist Administrator
The University of the South Pacific
10.2005 - 05.2007
Full Time Missionary (Australia Sydney)
The Church Of Jesus Christ Of Latter-day Saints
10.2003 - 06.2005
Island Treasure
Ministry of Internal and Social Affairs
08.2002 - 09.2003
No Degree - Secretarial Program
Kiribati Institute Technology
No Degree - Management
USP Kiribati Campus
Certificate IV in Project Management - Project Management
University of The South Pacific
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