Belinda Helg
Auckland,AUK
Summary
Devoted to giving every customer a positive and memorable experience. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. I love to merchandize, and use my creative skill visually, either in the window or thru the store. I also love being creative in styling woman to look & feel their best.
I am a Team - oriented Person who encourages & motivates those who work with me. I carry strong organizational and time management skills.
Overview
14
14
years of professional experience
Work History
Retail Sales Manager
Magazine Designer Clothing Linda & Peter Savage
Mt Eden, Auckland
04.2017 - 05.2024
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized new stock by PO and barcoding, steaming for floor placement.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Maintained excellent stock room and organization.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Weekly window dressing of 8 mannequins with creativity and styled for eye catching attention.
- Organized Store Events for Promotional Days such as Mothers Day, Store Birthdays, CEO birthday celebrations.
- Assisted the buyer in viewing next seasons styles for the 10 stores.
Retail Store Manager
Wallis Clothing Anna Mountford
Mt Eden
03.2010 - 01.2016
- Developed and maintained store policies and procedures.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Built and maintained strong working relationships with team members.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Office Assistant
Pump Engineers Steve Helg
Penrose
2000 - 2015
- Answered phone calls and welcomed visitors to office.
- Delivered messages, ran errands and deliveries.
- Assisted in Marketing, Advertising
- Events Organizer for NZ Suppliers and Overseas Manufactures/Suppliers
- Assisted in Trade Shows, setting up and pulling down, working on the floor.
Hairdresser
Hair Tis Carolyn Hodgson
Mt Roskill
1981 - 1995
- Greeted customers, answered phones and booked appointments.
- Provided consultations to discuss hairstyle options for clients.
- Shampooed, conditioned and blow-dried client's hair.
- Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
- Developed relationships with regular clients by providing excellent customer service.
Cafe Worker
Varied Cafes
1996 - 2000
- Front of House set up
- Barrister
- Kitchen Prep
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Managed cash register operations efficiently and accurately.
- Trained new staff in set up and closing at the end of the day
Education
Hairdresser Apprenticeship - Hairdressing
Manukau Institute
01-1985
Skills
- Visual Merchandising
- Training and mentoring
- Store display management
- Customer Service
- Decision-Making
- Driven Work Ethic
- Upselling strategies
- Cash Handling
- Store Opening and Closing
Timeline
Retail Sales Manager
Magazine Designer Clothing Linda & Peter Savage
04.2017 - 05.2024
Retail Store Manager
Wallis Clothing Anna Mountford
03.2010 - 01.2016
Office Assistant
Pump Engineers Steve Helg
2000 - 2015
Hairdresser
Hair Tis Carolyn Hodgson
1981 - 1995
Cafe Worker
Varied Cafes
1996 - 2000
Hairdresser Apprenticeship - Hairdressing
Manukau Institute
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