Belinda Lee

• Provide 100% support to our field team.
• Manage and implement key projects for suppliers nationwide
• Create tasks for the team and manage the delivery of this back to the supplier
• Staff training.
• Ensure a high standard of merchandising is delivered to our retail clients.
• Developed strategies for increasing customer loyalty by understanding their expectations and preferences.
• Attended client meetings to discuss project progress, timelines and expectations.
• Identified opportunities for growth by exploring new innovative products and services.
• Provided support to clients during implementation of new products or services.
• Developed and maintained relationships with clients to understand their needs and provide solutions.
• Collaborated with internal teams such as marketing, product development, finance. to ensure successful delivery of projects within budget constraints.
• Monitored performance metrics such as response times, resolution rates, ensuring adherence to SLAs.
• Participated in trade shows and conferences representing the organization's interests in front of potential clients.
• Developed and maintained strong relationships with clients to ensure customer satisfaction.
• Performed quality control checks throughout the duration of a project.
• Assisted in developing strategies for increasing productivity among field personnel.
• Provided guidance and support to ensure efficient operations in the field.
• Collaborated with senior management on long-term operational plans.
• Monitored daily performance of team members, providing feedback and coaching as needed.
• Identified training needs among employees; organized training sessions accordingly in order to increase effectiveness.

Maintained accurate records of all customer interactions and transactions.

• Provided guidance on technical aspects of product design including materials selection, packaging requirements.
• Attended trade shows, conferences, seminars and other networking events related to the industry.
• Conducted regular visits to stores in order to monitor stock levels, customer service standards and employee engagement.
• Identified potential opportunities for growth within the business.