Belinda Mejorada
Telehealth Service
Flatbush,AUK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Primary Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Astute digital marketing offering polished communication skills. Brings excellent organizational skills and over 11 years of job experience. Self-motivated and true team player.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Telehealth Service/Call Center Representative
Tamaki Health - Local Doctors
Auckland, AUK
08.2021 - 12.2021
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize patient needs.
- Entered patient request such as script or specialist referral into patient files and doctors' queue.
- Communicated professionally with colleagues and patients.
- Investigated and resolved patient inquiries and complaints quickly.
- Quickly and accurately answered patient questions, suggested effective solutions and resolved issues to increase patient satisfaction.
- Promoted superior experience by addressing patient concerns, demonstrating empathy and resolving problems swiftly.
- Provided ongoing guest service.
- Recommended service to patients, thoroughly explaining details.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Nurse Assistant/Clinical Assistant
Tamaki Health - Local Doctors
Auckland, AUK
03.2010 - 06.2021
- Take history of patient identify problem with progression of events, related past relevant history, relevant family history and any other complicating events.
- Record history accurately in patients note, within scope of CA
- Alert and ask for assistance from RN early if any concerned about patients
- Doing same TRIAGE, alert RN or GP in case of abnormally or doubt
- Should keep all medical/nursing stock tidily and restock as necessary or before end of shift
- Alert charge nurse early or record any stock that’s needs to be reordered or repaired to ensure clinic is fully stocked and functional
- Check doctors room, theater, nurse’s consultation room and keep them clean and tidy
- Make sure all instrument, materials and linen/paper roll are in place at beginning of everyday and check once or twice during working day.
- Apply correctly Standard Precaution for Infection
- Give advise or educate patient about their health problem e.g. diabetes, asthma and skin problem
- Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Practiced triage in full waiting rooms by prioritizing treatment of most critically ill and injured.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented patient symptoms, medical histories and current medications.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Provided direct personal patient observation, care and assistance to 70 patients per shift in one medical facility.
Family Navigator/Social Worker
Tamaki Health- Local Doctors
Auckland, AUK
02.2011 - 09.2011
- To support clinical management of THO enrolled population through extended service within home environment or at within environment.
- Determine family and social environment factors adversely affecting health of patient.
- Collaborate with Whanau Ora Case managers on agrees patient plan.
- Support physician and rest of clinical team in management of patient’s condition.
- To address individual or family needs in partnership with patient, family, community to improve health status.
- Travel to patient / family homes to deliver care. Education and support.
- Educate patients and family on self management strategies, understanding of role of medication and lifestyle compliance.
- Refer to internal project or external agencies as required.
- Monitor patients’ wellness through clinical indicators, appropriate screening and patients perception.
- Strive to constantly monitor patients/families work with to ensure they have access to care that includes meeting national targets (Breast Screening/ Cervical smear/ Immunization/ Smoking cessation)
- Interact with appropriate ETHC / THO staff to understand and keep abreast on projects and screening and enrolment criteria for patients/ family members
- Support patients self management plans especially those referred from dependence and on path towards successful self management of disease.
- Patient information, Immunization and screening information to be entered onto PMS records daily to ensure accuracy and completion
- To treat all people with care and respect.
- To value individual and family differences and to work in partnership to improve health outcomes
- To treat all people with care and respect
- To continue strive to better understanding t barriers to care and wellbeing that are experienced by patients and families
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
- Explained medical care options to help families make informed healthcare decisions
Senior Caregiver
Lady Elizabeth Hospital And Resthome
Manurewa, AUK
08.2009 - 03.2010
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Healthcare Assistant
Ambridge Rose Manor Hospital And Resthome
Pakuranga, AUK
05.2008 - 08.2009
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Aided patients with walking and limb exercises to improve strength and balance.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Observed patient skin conditions and reported findings to registered nurse.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Followed and implemented patient care plans under direction of registered nurse.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Digital Marketing Diploma -
New Zealand Institute of Education
Takapuna, AUK 11.2019 - 10.2020
Certificate in Retailing -
Unitech Institute of Technology
Auckland, AUK 09.2016 - 05.2017
Bachelor of Science - Nursing
Saint Paul College Foundation Inc
Bulacao, Pardo Cebu, Philippines 06.2001 - 03.2003
Associate of Science - Certificate
Saint Paul College Foundation Inc
Bulacao, Pardo Cebu, Philiipines 06.1999 - 03.2001
Skills
Email Marketing
Medical terminology knowledge
Written and oral communication
Documentation and reporting
Problem solving
Time-Management
Flexible Attitude
Wordpress CMS
Google Ads
Empathy
Team Work
Adobe Suite
ECommerce
Websites
Email Marketing
Search Engine Marketing
Search Engine Optimization
Google Ads
Supporting personal needs
Adaptable
Service recommendations
Certification
Advance Google Analytic
Timeline
Telehealth Service/Call Center Representative
Tamaki Health - Local Doctors
08.2021 - 12.2021
Google Ads Display
09-2020
Google Ads Search
09-2020
Google Analytic for Beginner
09-2020
Advance Google Analytic
06-2020
Digital Marketing Diploma -
New Zealand Institute of Education
11.2019 - 10.2020
Certificate in Retailing -
Unitech Institute of Technology
09.2016 - 05.2017
Family Navigator/Social Worker
Tamaki Health- Local Doctors
02.2011 - 09.2011
Nurse Assistant/Clinical Assistant
Tamaki Health - Local Doctors
03.2010 - 06.2021
Senior Caregiver
Lady Elizabeth Hospital And Resthome
08.2009 - 03.2010
Healthcare Assistant
Ambridge Rose Manor Hospital And Resthome
05.2008 - 08.2009
Bachelor of Science - Nursing
Saint Paul College Foundation Inc
06.2001 - 03.2003
Associate of Science - Certificate
Saint Paul College Foundation Inc
06.1999 - 03.2001