Belinda Pilcher

• Dealing with high volumes inbound calls from Health Service Professionals and users, managing multiple tasks across software systems.
• Working across multiple software systems. Managing multiple tasks at once, whilst actively listening to customer requests/issues.
• Conflict handling and resolution.

• Strategic planning and vision, drive sales – setting long–term vision and goals for the business. Developing strategies to grow and sustain the business.
• Financial management through Xero. Managing budgets, finances and cash flow. Payroll, accounts receivable and payable.
• Operations Management. Overseeing day-to-day operations, including food and beverage services. Ensuring the business complies with health and safety and legal regulations.
• Human Resources. Hiring, firing, and managing all staff. Creating a positive work environment and handling employee relations.
• Marketing/Sales. Managing branding, advertising and promotional activities. Engaging with customers through social channels. Developed marketing strategies to attract and retain customers.
• Event Plenning and Coordination from start to finish with vendors including logistics and budgeting. Events such as: awards dinners, wedding reception, celebrations, reunions, product launches.

Contracts with St George’s School between 2019 and 2022 in the following roles:

Executive Assistant/Office Manager to the Headmaster

• Administration Support, Foundation & Development Assistant

• Coordination and management of the Headmaster’s diary, high-quality administration services, event management, and financial reconciliations.
• Coordination and management of the Headmaster’s diary and emails. Gatekeeper to the office of the Headmaster. Coordinate meetings, meet and greet guests.
• Provide high quality and professional administration services. Draft/send out emails and letters to stakeholders on behalf of the Headmaster and Board Chairs
• Preparation of documents/presentations for Headmaster purposes and that of the School and College Board. I was secretary to the School and College Boards and to a number of other management groups within the school
• Coordinate and book accommodation and travel
• Minute taker for staff/admin committee and Executive Team meetings. Prepare minutes and disseminate action points for follow up
• Event management - organise catering and acquire equipment for functions
• Financial: reconciliations

Position reported to Auckland Programmes Manager within the Student Recruitment & Orientation Team Key responsibilities:

• Promote Victoria University of Wellington, to organise student recruitment activities and provide quality course advice and programme information to potential students
• Delivery of presentations to prospective students and their teachers, parents/whanau
• Programme monitoring and reporting
• Networking and stakeholder relationship management
• Attendance at key on-campus events Orientation, Careers Advisers’ Conference, Faculty Update Days, Study at Victoria Open Day and Student Recruitment and Orientation strategic planning days
• Event management - including the management, planning and oversight of some of our major recruitment and orientation events such as: Careers Advisers’ Update Conference, Information Evenings, Study at Victoria Open Day, Back to School Programme, on-campus and regional recruitment/orientation events.

Position reported to the Office of the Pro-Vice Chancellor – Victoria International Key responsibilities:

• Provide high quality professional administration duties to the office of the PVC and the wider international team including diary and meeting management
• Provide secretarial and financial support, prepare office budgets and assist with forecasts along with annual Health & Safety annual audit
• Coordination and management of Victoria International key events, such as high-level delegation visits, orientation for international students (three times a year)