Bella Henderson

I worked at Chicottis Cafe across school holidays in order to gain some work experience. Here I learnt basic barista skills, I also plated food, washed dishes, took orders and cleaned the cafe.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Greeted new customers, discussed specials, and took drink orders.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

A high demand, intense work environment I am always required to give my very best. I work well with my co-workers, approach any queries in a calm and concise manner. I present myself well and follow all company standards and policies.

I sell designer brands on a daily basis, always aiming to reach my targets and KPI's. I have exceptional brand knowledge and always try to make my customer feel comfortable, welcomed and looked after. I am quick to greet, and will always try my best to see a sale through.

• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

Venues Otautahi is a company that covers all the major events and venues in Christchuch. I went into each shift with a can-do attitude, took direction well and was able to give my best in any area I was assigned to. This was a casual role in which I worked many different positions. These included:

-Bar tending

-Suite host at rugby games and concerts

-Waitressing

-Kitchen hand

-Ticket scanning

-Setting fine dining tables and pouring wine

-Packing down events

-Security

-Barista

-Car park control

My role as a retail assistant at Pandora, especially around Christmas time required high-demand customer service where I worked under pressure to provide the best customer service and best experience I could. I created great work relationships, worked well in a team, helped with stock take, created displays, handled products with care, had great product knowledge, and took initiative when needed.

• Maintained tidy and organized store environment to comply with cleanliness standards.
• Greeted customers, provided exceptional customer service.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Worked with loss prevention in monitoring shopper behaviour.

At Baker's Delight I was approachable and friendly, I connected well with regulars and really value the interactions I had here. I learnt about the ingredients and process behind each baked good and was able to advise customers with allergies and recommendations. I closed and opened the store by myself, handled money and completed orders under tight schedules. I also cleaned the kitchen, washed the dishes, food racks and equipment to food-grade quality.

• Worked to build relationships with customers and built potential for additional sales.
• Logged reports, expenses, receipts, and sales in company database.
• Trained and mentored new sales representatives.