Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bella Pierce

Kūaotunu,WKO

Summary

Fun, bubbly and bright personality. love people and my communication skills have made learning and finding opportunities something that comes easily and even more so with like-minded people. I find a sense of calm in speaking with people and this is a skill I value second to none. I have a wide range of skills and experience from salon customer service, to managing stores for two New Zealand designer premium and streetwear brands.

I am a creative and love all things, fashion, design and photography. I am always up for a challenge big or small, I take direction well as I strive to make everything I do fresh and unique. I Find ease in fitting in to any work environment and I think of myself as a great team player.

I am looking for the chance to develop and showcase management and people skills as well as gain new skills within a creative space. I am ready to bring passion and show that I not only have the work ethic, but the drive and motivation to get the job done while exceeding standards.

Overview

12
12
years of professional experience

Work History

Cleaner

Self-employeed
10.2021 - Current
  • Cleaning, Residential and commercial properties.
  • Weekly cleans, fortnightly cleans, exit cleans and end of build cleans.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Maintaining and building strong relationships with clients.
  • Responsible for cleaning and preparing holiday homes or Air Bnbs for client or guest arrivals.
  • Washing and changing bed sheets.

Office manager

It’s Grass LTD
07.2018 - 12.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with clients, suppliers and contractors.
  • Working with website marketing team
  • Plans and quotes for projects
  • Online Customer service
  • Staff payslips

Nanny

Kate and Ian Redshaw
07.2018 - 08.2019
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.

Store Manager and Customer Relationships Co-ordinator

I Love Ugly
05.2017 - 07.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Online customer service and wholesale in head office , orders, returns, questions and queries.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Addressed each customers' needs and wants to recommend suitable product options.

Assistant Manager

Moochi High Street & Ponsonby
04.2016 - 04.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Bridal Department, bringing through clients, presenting looks books and ideas. Assisting in bringing visions to life.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and restock.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
  • Developed loyal and highly satisfied customer base through nurturing relationships.
  • Assisted manager anywhere needed

Nanny

Kim & Rob Hamilton
01.2015 - 04.2016
  • Prepared meals, and snacks for the household
  • Transported children to and from appointments and extra-curricular activities.
  • Washed, folded and ironed all laundry
  • Organised wardrobes for seasonal changes
  • Changed sheets and made beds weekly
  • Personal assistant to my employee.

Nanny

James & Olivia Kirkpatrick
12.2013 - 01.2015
  • Prepared meals and snacks for children.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Established and maintained safe play environment for children.

Customer Service FOH

Bettjemans Hair Salon, Orakei
03.2011 - 12.2013
  • Interacting with clients and ensure their needs are being exceeded.
  • Provide an efficient service and help customers to improve their experience at the salon, while assisting the stylist any way I can.
  • keeping the salon clean at all times.
  • Making coffee and tea for clients
  • Laundry
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Education

2019

New Zealand Driver’s Licence Children's First Aid Certificate -

Wellpark College of Natural Therapies
2015

Baradene College of the Sacred Heart
2013

Skills

  • Excellent customer service care
  • Relationship building
  • Organized
  • Outstanding verbal and written communication
  • Reliable
  • Go above and beyond
  • Reliable

Timeline

Cleaner

Self-employeed
10.2021 - Current

Office manager

It’s Grass LTD
07.2018 - 12.2021

Nanny

Kate and Ian Redshaw
07.2018 - 08.2019

Store Manager and Customer Relationships Co-ordinator

I Love Ugly
05.2017 - 07.2018

Assistant Manager

Moochi High Street & Ponsonby
04.2016 - 04.2017

Nanny

Kim & Rob Hamilton
01.2015 - 04.2016

Nanny

James & Olivia Kirkpatrick
12.2013 - 01.2015

Customer Service FOH

Bettjemans Hair Salon, Orakei
03.2011 - 12.2013

New Zealand Driver’s Licence Children's First Aid Certificate -

Wellpark College of Natural Therapies

Baradene College of the Sacred Heart
Bella Pierce