Bella Poon
8 Cable Lane,Queenstown
Summary
With 15 years of luxury sales experience in Hong Kong, I have excellent clientele skills with luxury brand training. I am consistently positive-thinking, communication well, and am considerate, respectful and responsible. Additionally, I am proactive and dynamic, capable of leading a team and serving as a role model for the highest standard of service quality. Fluent in three languages, I have great interpersonal skills with customers. I'm extremely passionate about luxury fashion and am committed to staying in Queenstown long-term.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
BONZ
85 Beach Street, Queenstown
2023.10 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Sales Associate
HERMES
, Hong Kong
2015.08 - 2021.11
- Built relationships with repeat customers through friendly conversations about current fashion trends and upcoming events.
- Provided excellent customer service by responding promptly to customer complaints or concerns.
- Developed and implemented creative visual merchandising strategies to drive sales and enhance the customer experience.
Sales Associate
PRADA
, Hong Kong
2011.03 - 2015.02
Sales Associate
LOUIS VUITTON
, Hong Kong
2007.09 - 2011.03
Sales Associate
BOSS Hugo Boss
, Hong Kong
2006.02 - 2007.08
Education
High School Diploma -
HKCWC Fung Yiu King Memorial Secondary School
Hong Kong2003-05
Skills
- Excellent Customer Service
- Store Organization
- Stock Management
- Customer Relations
- Fashion Mix and Match
- Luxury Visual Merchandising Expertise
Languages
English
Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Affiliations
I enjoy wake surfing, horse riding and snowboarding in my spare time. In recent years, I have also voluntarily engaged in volunteer work to assist others and meet new people.
Timeline
Assistant Store Manager
BONZ
2023.10 - Current
Sales Associate
HERMES
2015.08 - 2021.11
Sales Associate
PRADA
2011.03 - 2015.02
Sales Associate
LOUIS VUITTON
2007.09 - 2011.03
Sales Associate
BOSS Hugo Boss
2006.02 - 2007.08
High School Diploma -
HKCWC Fung Yiu King Memorial Secondary School