Bella Baozhu Guan
Auckland,AUK
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Sales Consultant Representative
The Kitchen Place Ltd
11.2023 - Current
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
Customer Service Administrator
Dr Shiu Medical Limited
05.2023 - 10.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Immediately brought critical issues to customer service manager for resolution.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service Representative
New Kitchen Home Ltd
05.2021 - 05.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Alpine International Group Ltd
03.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Sales Representative
Timmerans Bros Ltd
07.2019 - 02.2020
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
Manager's Assistant
123 Casino Ltd
01.2017 - 06.2019
- Handled cash accurately and prepared deposits.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Hospitality
NSIA
Auckland, NZ01.2019
Sales And Marketing Education
Guangdong Youth Vocational College
China12.2015
Skills
- Information Updates
- Conflict Resolution Techniques
- Customer Service Excellence
- Customer Information Databases
- Telephone Etiquette
- Microsoft Office
- Data Management
- Client Inquiries
- Active Listening
- Customer Relations
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Additional Information
As a resident of New Zealand, I am committed to contributing to the success of ANZ Bank and serving the local community
Timeline
Sales Consultant Representative
The Kitchen Place Ltd
11.2023 - Current
Customer Service Administrator
Dr Shiu Medical Limited
05.2023 - 10.2023
Customer Service Representative
New Kitchen Home Ltd
05.2021 - 05.2023
Customer Service Representative
Alpine International Group Ltd
03.2020 - 03.2021
Sales Representative
Timmerans Bros Ltd
07.2019 - 02.2020
Manager's Assistant
123 Casino Ltd
01.2017 - 06.2019
Hospitality
NSIA
Sales And Marketing Education
Guangdong Youth Vocational College
Similar Profiles
Alisha WilsonAlisha Wilson
Lead Kitchen & Bath Designer at The Kitchen Place By T.R. Johnson & SonLead Kitchen & Bath Designer at The Kitchen Place By T.R. Johnson & Son
Sheldon MarisSheldon Maris
Line Cook at Boulevard Kitchen and Oyster Bar (Sutton Place Hotel)Line Cook at Boulevard Kitchen and Oyster Bar (Sutton Place Hotel)
Karen ThebergeKaren Theberge
Floor Manager at Chases Place Cocktails and KitchenFloor Manager at Chases Place Cocktails and Kitchen