Summary
Overview
Work History
Education
Skills
Timeline
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Ben Lewis

Christchurch

Summary

I would describe myself as a dynamic Project/Operations Manager with a proven track record at CWP Group LTD, excelling in project oversight and client relations. I regularly achieved timely project completions while enhancing customer satisfaction through effective communication. I am particularly skilled in logistics oversight and workforce management, consistently delivering high-quality results and optimizing operations for increased profitability.

Overview

14
14
years of professional experience

Work History

Project/Operations Manager

CWP Group LTD
04.2022 - 02.2025


  • Oversaw multiple projects simultaneously with budgets anywhere from $10,000 to $800,000+
  • Developed and maintained close relationships with clients.
  • Conducted pre-work surveys, progress reports, and final surveys using 'Site Audit Pro.'
  • Developed scheduling and logistics plans detailing essential information across the projects.
  • Quantified job materials while working from drawings.
  • Organised accommodation needs for employees when required.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Increased profit by streamlining operations.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Identified and qualified customer needs, and negotiated and closed profitable projects with high success rate.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Assisted in the hiring of new employees or sub contractors.

Sole Trader, Painter & Decorator

Kiwi Decorators
07.2017 - 03.2022


  • Developed strong relationships with suppliers to negotiate favourable terms and ensure a consistent supply of high-quality products.
  • Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
  • Built a loyal clientele by consistently exceeding their expectations through personalized services.
  • Collaborated with fellow sole traders within the industry for mutually beneficial alliances.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.
  • Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
  • Handled administrative tasks such as scheduling appointments, filing documents, and maintaining records efficiently.

Painters Foreman

Westbridge Construction
01.2016 - 02.2017


  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Implemented efficient work processes to boost overall productivity while reducing costs.
  • Achieved deadlines consistently, planning resources effectively and adjusting priorities as needed.
  • Assisted in recruiting and hiring new construction workers.
  • Investigated and reported on accidents, injuries and near-miss incidents.

Painting Apprentice

Probrush Painters
08.2011 - 10.2015


  • Honed skills in surface preparation, including sanding, patching, and priming for impeccable paint application.
  • Completed projects within budget constraints by efficiently managing time spent on tasks without compromising quality standards.
  • Improved efficiency with proper preparation and pre-painting tasks, ensuring a smooth process.
  • Adhered to industry best practices while applying paint.
  • Enhanced painting techniques by assisting in various projects and learning from experienced painters.
  • Developed strong attention to detail with precise application of paint to various surfaces.
  • Repaired drywall and plaster prior to painting.
  • Prepared surfaces for painting or staining by removing old paint and applying primers.
  • Maintained clean workspaces by organizing tools and materials, contributing to a safe environment.

Education

High School Diploma -

Shirley Boys High School
Christchurch, NZ

Apprenticeship -

BCITO
Christchurch, NZ

Skills

  • Budgeting and cost control
  • Performance reporting & monitoring
  • Logistics oversight
  • Work flow planning
  • Client relations
  • Workforce management
  • Workflow optimization
  • Operations oversight
  • Management
  • Employee relations and conflict resolution

Timeline

Project/Operations Manager

CWP Group LTD
04.2022 - 02.2025

Sole Trader, Painter & Decorator

Kiwi Decorators
07.2017 - 03.2022

Painters Foreman

Westbridge Construction
01.2016 - 02.2017

Painting Apprentice

Probrush Painters
08.2011 - 10.2015

High School Diploma -

Shirley Boys High School

Apprenticeship -

BCITO

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Ben Lewis