Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
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Ben Peacock

Ben Peacock

Wellington

Summary

I am a dedicated professional with a diverse background in customer service and hands-on roles. Currently, I am engaged in the retail trade as a Vape Shop Worker, utilising my strong communication skills honed from my previous experience as a Motor Claims Consultant at Suncorp New Zealand. Here, I efficiently managed motor vehicle claims and provided exceptional customer service. My role as a COVID-19 Advisor with Orbit enhanced my ability to think on my feet and deliver accurate health information under pressure. Additionally, my time as an Apprentice Electrician allowed me to develop technical skills and proficiency in the trades field. I have also contributed to my father's gardening business, where I maintained customer satisfaction through effective communication and quality service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Gardening/Landscaping/General Handyman

Shane Gardening / Landscaping
01.2020 - 06.2025
  • Maintained and built garden spaces for clients
  • Trained in safe use of equipment and tools
  • Communicated with clients to meet expectations
  • General labour including trenching, waste removal, and paving
  • Still actively working in this business when available

Health Line Call Centre/ Covid-19 Advisor and Non-Clinical Advisor

Orbit
03.2022 - 05.2022
  • Answered inbound calls for Health Line giving COVID health information to the public
  • Booked appointments for clinicians to call clients back
  • Transferred urgent cases to required services
  • Sent information to clients as needed
  • Required to think quickly, be empathetic, and manage multiple IT systems

Apprentice Electrician

Newson Electrical
11.2021 - 03.2022
  • Worked under supervision to learn the trade
  • Maintained clean work areas and organized tools
  • Pulled wires through conduits and read drawings for layouts
  • Tested circuits using appropriate equipment

Motor Claims Consultant

Suncorp New Zealand
01.2019 - 01.2021
  • Company Overview: (AMP, ANZ And Vero Brands)
  • Answered inbound calls for motor vehicle claims
  • Delivered great customer service and listened to customer needs
  • Assisted customers with the motor claims process
  • Booked and made contact with repairers, brokers and other insurance companies
  • Processed online claims via AMP/Vero website
  • Contributed to team culture

Customer Service – Superannuation Representative

Ministry of Social Development
01.2017 - 01.2018
  • Responded to client inquiries regarding Superannuation entitlements with professionalism and empathy.
  • Assisted with processing applications, benefit reviews, and updating personal information.
  • Maintained confidentiality and upheld MSD service standards.
  • Handled a high volume of inbound calls while maintaining performance targets.
  • Accurately used internal systems to manage case notes and documentation.
  • Worked collaboratively within a team to meet daily and weekly service targets.

Education

NCEA Level 2 -

Wellington College
01.2019

Skills

  • Customer Service
  • Product Knowledge
  • Inventory Management
  • Team Collaboration
  • Communication Skills
  • Problem Solving
  • Adaptability
  • Positive Attitude
  • Critical Thinking

Certification

Class 1 - Restricted driver license

Hobbies and Interests

Community Involvement, Sports, Gaming, Travel

Timeline

Health Line Call Centre/ Covid-19 Advisor and Non-Clinical Advisor

Orbit
03.2022 - 05.2022

Apprentice Electrician

Newson Electrical
11.2021 - 03.2022

Gardening/Landscaping/General Handyman

Shane Gardening / Landscaping
01.2020 - 06.2025

Motor Claims Consultant

Suncorp New Zealand
01.2019 - 01.2021

Customer Service – Superannuation Representative

Ministry of Social Development
01.2017 - 01.2018

NCEA Level 2 -

Wellington College
Ben Peacock