- App Development (have made one prototype app to date as a uni assignment)
- DIY and Home Improvement
- Woodworking
- I like working with my hands and fixing things and making things from scratch
- Auto Repair/Restoration (plenty of vehicles in my fleet that all need upkeep and maintenance)
- Video Gaming
- Video Game Design (would love to make my own game one day)
- Road Trips
- Mountain biking
- Motorcycles (for touring, commuting, off-road, everything really)
- Off-road adventures (used to do more of this in the UK but I am working on a 1996 GQ patrol to be my daily and hope to go on more adventures in it around NZ soon)
Ben Young
Auckland
Summary
Professional mechanic prepared for senior role. Skilled in diagnostics, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in troubleshooting and preventive maintenance. Effective communicator with commitment to safety and efficiency, looking to find new challenges in a new roll that also aligns with my personal interests such as E-bikes, motorcycles, 4x4's and cars.
Overview
15
15
years of professional experience
Work History
Senior Mechanic
Evolution Cycles
02.2024 - Current
- Enhanced customer satisfaction through timely and accurate completion of repairs, resulting in positive feedback and repeat business.
- Contributed to a positive team environment by offering assistance when needed and collaborating effectively with coworkers on challenging projects.
- Collaborated with service advisors on repair estimates, ensuring transparent communication with customers regarding costs and timelines.
- Traveled between Auckland stores to assist with training of junior mechanics and advise/assist with more complex repairs.
- Organised external training for junior mechanics if/when needed.
Workshop Team Leader
99 Bikes Takapuna
07.2020 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Led by example, demonstrating commitment and professionalism to inspired team members.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Participated in leadership meeting to plan for future success of the 99 bikes chain of stores.
- Assisted in stock control and order management.
- Chased overdue invoices and negotiated resolutions to get the invoice paid and bike collected.
- Organised internal and external training for team members.
- Optimised the workspace with numerous improvements to mechanic workstations and bike storage solutions.
Contractor
Yamaha NZ
03.2018 - 01.2022
- Trained mechanics from stores around the county on E-bike maintenance, assembly and best practice along with general operation and functionality.
- Provided feedback and advise on new product line (E-bikes).
- Assembled motorcycles, quads and ROV's out of crates for various displays/events also prepped the Viking model ROV's that the surf clubs use (this involved disassembling out of the crate in order to install modifications to better suit the application such as underbody sealer to resist the salty environment and wiring up PA systems, switches and lights.)
Bike Mechanic
Bike Barn
01.2010 - 07.2020
- Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
- Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
- Implemented preventative maintenance programs for customers, resulting in fewer required repairs over time.
- Solved complex mechanical problems with attention to detail and precision workmanship.
- Maintained a clean and organized workspace, ensuring the safety of both employees and customers.
- Boosted overall shop performance by actively participating in ongoing training sessions and staying current on industry developments.
- Increased repeat business through building strong relationships with clients and consistently exceeding expectations.
- Managed inventory levels, ensuring that all parts and supplies were readily available for efficient job completion.
- Enhanced customer satisfaction by providing timely and accurate diagnoses of bicycle issues.
- Assisted customers with selecting appropriate products for their cycling needs while maintaining a high level of product knowledge.
- Continuously updated knowledge of industry trends, tools, and techniques to provide cutting-edge services.
- As I was in this position for many years (throughout high school and uni I learnt many of my mechanical skill from all the bike barn mechanics around Auckland as for the first 2-3 years I travelled between stores helping with the workload and then settled at the Takapuna store as it was the largest and busiest and over the years I rose from Junior mechanic to senior to head just before the 99 bikes buy out).
Education
High School Diploma -
Green Bay High School
Green Bay Auckland11-2013
Skills
- communication
- organisation/optimization
- mechanical repair and understanding of a wide range of mechanical systems
- computer skills (mostly around writing code, some network basics and using software)
- self motivation
- working with a team to achieve a goal
- good time management (fairly accurate on estimating how long various workloads will take to complete and organizing them in an efficient manor for completion)
- open-minded and willing to learn new skills
- adept at solving problems and thinking outside the box
- hardworking and committed to meet deadlines
Interests
Timeline
Senior Mechanic
Evolution Cycles
02.2024 - Current
Workshop Team Leader
99 Bikes Takapuna
07.2020 - 01.2024
Contractor
Yamaha NZ
03.2018 - 01.2022
Bike Mechanic
Bike Barn
01.2010 - 07.2020
High School Diploma -
Green Bay High School
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