Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Houia

Gisborne,Kaiti

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Retail Worker

Mitre 10
07.2021 - 04.2023
  • Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked effectively in fast-paced environments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • operate and maintain forklift
  • delivery driver of building materials operating hoist on flat bed truck
  • class 2 full drivers liscence

Retail Worker

The Warehouse Group
03.2021 - 07.2021
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Orchard Worker

Bostock New Zealand
10.2015 - 12.2020
  • Assisted customers with finding requested plants and flowers.
  • Skillfully navigated difficult terrain using specialized equipment designed for use within an orchard setting.
  • Supported new hires by providing thorough training on essential job duties, tools, and safety protocols.
  • Examined trees for blight and insect infestation and recorded damage and location of affected trees.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Diagnosed and treated pest and disease problems in plants, shrubs and trees.
  • Enhanced fruit quality by regularly monitoring and adjusting irrigation systems, ensuring optimal water levels.
  • Used effective weed control methods, promoting plant growth.
  • Mulched and composted soil to appropriately vary soil conditions depending on specific plant needs.
  • Assisted with maintenance and installation of irrigation equipment.
  • Used rotary or drop-type spreader over root zone area to fertilize orchard trees.
  • Provided feedback to management to improve operations.
  • Improved pest management practices for healthier trees and increased crop yield.
  • Pruned orchard trees by shortening or removing upper limbs and removing long shoots in center and tops of trees.
  • Adapted quickly to changing weather conditions or unexpected challenges in order to maintain a consistent workflow throughout the season.
  • Transported and loaded harvested items into delivery trucks.
  • Operated farming equipment to move goods safely from fields to collection points.
  • Maintained healthy trees by pruning and checking for disease.
  • Effectively communicated with supervisors regarding orchard operations, progress updates, and any concerns that arose during work hours.
  • Led team of 20/30 skilled and unskilled farm personnel.

Carpentry Apprentice

EIT
01.2014 - 12.2014
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Worked with master carpenters to install decks for both residential and commercial customers.
  • Enhanced team collaboration by assisting in the construction and assembly of various wood structures.


Mill Worker

JNL
01.2007 - 12.2014
  • Reviewed production schedules and streamlined processes.
  • Oversaw logistics and inventory management for storeroom.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Applied preservatives on surface of lumber to protect against wood pests and moisture.
  • saw operator
  • 2nd in charge of our team of 7

Furniture Mover

Allied Pickfords
01.2001 - 12.2007
  • Provided accurate estimates for clients by assessing the scope of each move and calculating necessary labor hours and resources.
  • Assisted clients with last-minute packing needs, demonstrating adaptability and a strong work ethic in high-pressure situations.
  • Maintained clean and organized moving trucks, ensuring all equipment was readily available for each job.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Mill Worker

JNL
01.2000 - 12.2001
  • Assembled products according to changing daily work orders and specific customer needs.
  • Applied preservatives on surface of lumber to protect against wood pests and moisture.
  • Maintained a clean work area that adhered to company guidelines, promoting a healthy workplace environment.
  • Checked operational safety of assigned mill equipment to report any quality or maintenance problems or issues to supervisor.

Education

No Degree -

Lytton High School
Gisborne, NZ
12.2000

Skills

  • Store Policies and Procedures
  • Retail Metrics and Goals
  • Relationship Building
  • Staff Support
  • Product Knowledge Expertise
  • Product Knowledge
  • Excellent Written and Verbal Communication
  • Merchandising and Display
  • Customer Service
  • Complex Problem-Solving
  • Product and Service Sales
  • Attention to Detail
  • Shipment Receiving
  • Patience and Empathy
  • Complaint Handling
  • Reliable and Responsible
  • Team Leadership
  • Team Supervision
  • Item Ticketing and Pricing
  • Merchandise Display
  • Building Customer Loyalty
  • Store maintenance
  • Exceeding Customer Expectations
  • Team Cooperation
  • Order Processing
  • Inventory Tracking
  • Problem-Solving
  • full drivers licence
  • full class 2 drivers licence
  • F indorsment forklift licence

Timeline

Retail Worker

Mitre 10
07.2021 - 04.2023

Retail Worker

The Warehouse Group
03.2021 - 07.2021

Orchard Worker

Bostock New Zealand
10.2015 - 12.2020

Carpentry Apprentice

EIT
01.2014 - 12.2014

Mill Worker

JNL
01.2007 - 12.2014

Furniture Mover

Allied Pickfords
01.2001 - 12.2007

Mill Worker

JNL
01.2000 - 12.2001

No Degree -

Lytton High School

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Benjamin Houia