Benjamin McDermott
Mangawhai
Summary
I am a driven professional who possesses strong teamwork and leadership skills combined with a keen understanding of customer service. Throughout my food and beverage journey, I have aimed to enhance guest experiences and service operations for improved satisfaction and efficiency.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Lead Food and Beverage Supervisor
Te Arai Links
Mangawhai, Northland
2025.07 - Current
- Deliver performance feedback to staff members, supporting their professional development.
- Develop promotional campaigns for special events, enhancing guest engagement and their experience.
- Improve dining experiences through attentive listening to guest feedback.
- Arrange and coordinate transaction processes, reducing errors during end of day reports.
- Open and Close different venues that are located within the resort.
Food and Beverage Attendant
Te Arai Links Bunker Bar
2023.10 - 2025.07
- Provided exceptional service for members and resort guests.
- Trained with professionals within the art of mixology.
- Participated with event planning for the venue.
- Placed food and beverage deliveries from outside businesses.
- Built strong relationships with team members through collaboration.
- Discussed with new colleagues, the template and the expectations of working at the certain venues.
Customer Service Advisor
Stock N Lock Self Storage
2019.11 - 2020.04
- Provided in depth information to obtain sales.
- Managed upcoming diary dates and debtor reports.
- Participated in discussions with potential customers to promote products and services.
- Directed and organised clients with their storage contracts.
- Managed customer deposits and processed online financial transactions efficiently.
- Executed daily opening and closing tasks for the main office. to maintain operations.
Bar manager
Coach & Horses Worcester
2016.10 - 2019.11
- Coordinated daily and weekly events to enhance customer engagement.
- Provided exceptional customer service in a busy retail environment.
- Oversaw business finances to ensure operational efficiency.
- Increased brand visibility by advertising on multiple platforms.
- Managed a team and the monthly roster.
- Oversaw stock orders and deliveries to ensure product availability.
Actor/Events Organiser
University of Worcester
2012.01 - 2015.07
- Led a team to achieve project goals
- Coordinated events across diverse venues, enhancing community engagement and participation.
- Produced and directed scripts with fellow colleagues.
- Worked with children and adults who suffer with a range of learning difficulties and disabilities.
- Engaged with students speaking about the opportunities that university can offer.
Education
MA - Contemporary theatre practices
University of Worcester
England 2016.01 - 2017.01
BA (hons) - drama & performance
University of Worcester
England 2012.01 - 2015.01
BTEC - Performing arts
Stafford college
England 2010.01 - 2012.01
GCSES - undefined
Rising Brook High School
StaffordSkills
- Drink recipe knowledge
- Excellent rapport building skills
- Signature cocktail development
- Budget management
- Multitasking efficiency
- Multitasking in high-pressure environment
References
References and cover letter available upon request.
Timeline
Lead Food and Beverage Supervisor
Te Arai Links
2025.07 - Current
Food and Beverage Attendant
Te Arai Links Bunker Bar
2023.10 - 2025.07
Customer Service Advisor
Stock N Lock Self Storage
2019.11 - 2020.04
Bar manager
Coach & Horses Worcester
2016.10 - 2019.11
MA - Contemporary theatre practices
University of Worcester
2016.01 - 2017.01
Actor/Events Organiser
University of Worcester
2012.01 - 2015.07
BA (hons) - drama & performance
University of Worcester
2012.01 - 2015.01
BTEC - Performing arts
Stafford college
2010.01 - 2012.01
GCSES - undefined
Rising Brook High School