Benjamin Neill

Queenstown (10/2023 - Current)

• Conducting client and internal self-audits to ensure compliance and operational efficiency.
• Providing both theory and practical training for new and experienced staff, and maintaining comprehensive training records.
• Ensuring company, customer, and airline regulations, procedures, and requirements are followed, and standards are met.
• Overseeing resource allocation to ensure optimal staffing for daily operations.
• Managing team performance to enhance service delivery, improve quality, and reduce costs.
• Resolving operational challenges and addressing staff queries in a timely manner.
• Correcting operation procedure breeches to prevent unsafe situations
• Creating and maintaining relationships with important stakeholders within the industry
• Assisted with two airline start ups in ZQN - Virgin Australia in 2022 & Jetstar in 2023

Darwin (06/2021 - 03/2022)

• Assisted port with Menzies during COVID-19
• Assisted with with an airline start up in DRW - Virgin Australia 2021
• Assisted with general port operations, auditing, supervisory roles for ramp

Christchurch (05/2015 - 10/2023)

• Coordinating and sorting baggage handling for multiple airlines
• Performing bulk loading operations for multiple airlines
• Conducting cabin cleaning services for multiple airlines
• Operating pallet loaders and leading flight operations, including pushback, receiving, dispatching aircraft, including deicing treatment for aircraft
• Managing shift allocations and providing operational support at other ports (Wellington, Auckland & Queenstown)

Wellington (late 2017 - early 2018) & Auckland

• Provided occasional support for these ports
• Assisted with airline start up in WLG - Singapore Airlines (2016)
• Assisted with training for staff with start up and implementing new airline procedures
• Assisted Auckland Menzies port with occasional support in ramp operations when needed

• Enhanced safety standards by conducting regular inspections of fuel dispensing equipment and reporting any issues promptly.
• Improved customer satisfaction by providing efficient and friendly service at the fuel pumps and counters
• Contributed to a clean and well-maintained forecourt environment, performing routine tasks such as sweeping, trash removal, and spill cleanup.