Benjamin Springford
New Zealand
Summary
A committed and reliable professional with over 12 years of experience at Westpac New Zealand. Recognized for my integrity, strong work ethic, and unwavering dedication to achieving results. I have honed my skills in data analysis, pricing strategies, and product management. With a proven ability to adapt and collaborate effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pricing Analyst
Westpac New Zealand
10.2019 - Current
- Responsible for both Retail and Commercial pricing.
- Evaluate market trends, competitor pricing, and cost structures to develop and implement optimal pricing strategies.
- Respond to internal inquiries regarding both product and pricing processes, policies, and regulatory compliance.
- Execute pricing adjustments across a range of products manually.
- Contributed to the development of pricing policies and guidelines, ensuring consistency and compliance across all business units.
Communications Delivery Consultant (Secondment)
Westpac New Zealand
02.2019 - 04.2022
- Published Westpac Economist reports externally, overseeing graphic design and distribution.
- Managed production schedules, ensuring deadlines were met.
EChannels Customer Service Representative
Westpac New Zealand
06.2019 - 10.2019
- Managed and responded to customer inquiries across multiple electronic channels, including social media and email etc.
- Promptly and professionally addressed customer concerns on social media, mitigating potential reputational risks and ensuring a positive brand image.
- Resolved customer inquiries to improve satisfaction and ensure efficient issue resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Westpac New Zealand
11.2012 - 06.2019
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Pricing Analyst (Secondment)
Westpac New Zealand
02.2019 - 02.2019
- Managed pricing queues and addressed internal queries related to product and pricing.
- Contributed to enhancing the visual design of various internal pricing materials.
Graphic Designer Intern
Westpac New Zealand
02.2018 - 11.2018
- Gained hands-on experience in both digital and print design workflows, including asset creation and file preparation.
- Contributed to the design and execution of a joint marketing campaign with Uber.
Graphic Designer and Photographer
Eastern Bays Skate
01.2011 - 12.2014
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Playback Operator
Curious Films
12.2011 - 12.2011
- Provided musical accompaniment during TV advertisement filming to support performers in maintaining timing and coordinating choreography.
Retail Assistant and Barista
MagNation
03.2011 - 11.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Runner
Smasher Films
02.2011 - 02.2011
- Assisted with on-set logistics and coordination as a Production Runner for a TV advertisement, ensuring smooth operations and supporting the crew and talent.
Education
Bachelor of Design - Photographic Design
05-2017
- Major Project: Created a photography book exploring the role of consumerism in supporting conservation efforts, featuring original wildlife photography from Botswana and New Zealand.
NCEA Level 3 -
12-2011
Skills
- Skilled in Adobe Creative Suite
- Proficient in Microsoft Office Suite
- Can demonstrate strong communication skills, with the ability to effectively convey information and collaborate with diverse teams and stakeholders
- Customer service
- Retail banking product knowledge
Certification
- NZQA Contact Centres Level 3
- St John's First Aid Level 1
Volunteer History
- Summerville Special School.
- Auckland City Mission.
- Ending HIV.
Timeline
Pricing Analyst - Westpac New Zealand
10.2019 - Current
EChannels Customer Service Representative - Westpac New Zealand
06.2019 - 10.2019
Communications Delivery Consultant (Secondment) - Westpac New Zealand
02.2019 - 04.2022
Pricing Analyst (Secondment) - Westpac New Zealand
02.2019 - 02.2019
Graphic Designer Intern - Westpac New Zealand
02.2018 - 11.2018
Customer Service Representative - Westpac New Zealand
11.2012 - 06.2019
Playback Operator - Curious Films
12.2011 - 12.2011
Retail Assistant and Barista - MagNation
03.2011 - 11.2011
Runner - Smasher Films
02.2011 - 02.2011
Graphic Designer and Photographer - Eastern Bays Skate
01.2011 - 12.2014
Massey University - Bachelor of Design, Photographic Design
Saint Kentigern College - NCEA Level 3,
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