Benjamin Tankey
Rochedale South
Summary
Dynamic Senior Salesforce Administrator with over 10 years of experience in enterprise-level Salesforce environments, skilled in supporting Sales Cloud and Service Cloud within complex, regulated settings.
Expertise includes ensuring platform stability, driving automation, enhancing user security, and optimizing Service Cloud functionalities, as well as facilitating seamless document generation integrations such as DocuSign and Conga. Proven collaborator with sales, service, and operations leaders to transform business needs into scalable and well-governed Salesforce solutions while maintaining stringent controls over access, data quality, and release management.
Recognized as a trusted escalation point for addressing production issues, implementing enhancements, and managing platform changes effectively.
Overview
21
21
years of professional experience
9
9
Certification
Work History
Business Systems Engineer / Salesforce Technical SME
Domain Group
04.2012 - Current
- Senior hands-on Salesforce administrator and technical SME supporting a large enterprise Salesforce ecosystem across multiple business units.
- Administer and support Sales Cloud and Service Cloud in a complex, multi-team environment
- Act as primary escalation point for Salesforce incidents, enhancements, and platform issues
- Design and maintain Flows, validation rules, approval processes, and automation to improve efficiency and data quality
- Led migration from Workflow Rules and Process Builder to Flow, improving maintainability and performance
- Manage user access, security controls, and role hierarchies, ensuring compliance with governance standards
- Support and enhance DocuSign Gen and document automation workflows
- Partner closely with sales, service, product, and operations stakeholders to deliver business-aligned solutions
- Deliver executive-ready reports, dashboards, and custom report types
- Support release management activities, including testing coordination, deployment validation, and post-release support
- Produce clear configuration and support documentation in Confluence
- Owned day-to-day administration and evolution of a national Salesforce org supporting 400+ users.
- Administered Sales Cloud and Service Cloud across sales and customer support teams
- Implemented Service Cloud case management, improving resolution times and service visibility
- Implemented external email to case add on for Service Cloud to extend the native functionality.
- Configured Email-to-Case, queues, assignment rules, and escalation rules
- Delivered DocuSign and Conga integrations for contract and document generation
- Built automation to reduce manual effort across sales and service workflows
- Maintained secure access controls, profiles, permission sets, and audit readiness
- Supported high-volume users in a fast-paced, enterprise environment
- Worked directly with business leaders to gather requirements and translate them into scalable Salesforce solutions
Customer Service Representative
Fairfax Media / Domain Group
11.2007 - 04.2012
- Provided Tier 1 system support and issue analysis
- Supported CRM transitions and data integrations during business growth
Account Manager / Client Relationship Manager
Fairfax Media / Domain.com.au
01.2005 - 01.2007
- Supported sales operations and CRM process improvements
- Assisted with system onboarding and training during national expansion
- Managed a sales territory which covered the area from Brisbane City to Rockhampton. Including over 400 real estate agencies.
Education
Salesforce Certified Administrator (SCA) - Salesforce Administration
Salesforce
Sydney, NSW09-2022
VCE Graduation -
De La Salle College
Malvern11.1996
Automation Pro I Certificate - Workato
Workato
Online 06.2022 - 06.2022
Automation Pro II Certificate - Workato
Workato
Online 06.2022 - 06.2022
DocuSign Agreement Cloud Specialist 2022 - DocuSign
DocuSign University
Online 06.2022 - 06.2022
DocuSign ESignature Administration Specialist 2022 - DocuSign
DocuSign University
Online 06.2022 - 06.2022
DocuSign ESignature Template Specialist 2022 - DocuSign
DocuSign University
Online 06.2022 - 06.2022
DocuSign For Salesforce Administration Specialist 2022 - DocuSign
DocuSign University
Online 06.2022 - 06.2022
Skills
- Salesforce Platforms
- Sales Cloud & Service Cloud
- Case Management, Omni-Channel, Email-to-Case
- Reports, Dashboards & Custom Report Types
- User access management, profiles, permission sets, role hierarchies
- Data quality, validation rules, governance controls
- Automation & Configuration
- DocuSign for Salesforce (Gen eSignature)
- Conga document automation
- CRM-connected third-party tools
- Release & Change Management
- Gearset, GitHub, Jira, Confluence
- UAT coordination and production issue escalation
Certification
- Salesforce Certified Administrator (ADM-201)
- DocuSign for Salesforce Administration Specialist
- DocuSign Agreement Cloud Specialist
- Workato Automation Pro I & II
Timeline
Automation Pro I Certificate - Workato
Workato
06.2022 - 06.2022
Automation Pro II Certificate - Workato
Workato
06.2022 - 06.2022
DocuSign Agreement Cloud Specialist 2022 - DocuSign
DocuSign University
06.2022 - 06.2022
DocuSign ESignature Administration Specialist 2022 - DocuSign
DocuSign University
06.2022 - 06.2022
DocuSign ESignature Template Specialist 2022 - DocuSign
DocuSign University
06.2022 - 06.2022
DocuSign For Salesforce Administration Specialist 2022 - DocuSign
DocuSign University
06.2022 - 06.2022
Business Systems Engineer / Salesforce Technical SME
Domain Group
04.2012 - Current
Customer Service Representative
Fairfax Media / Domain Group
11.2007 - 04.2012
Account Manager / Client Relationship Manager
Fairfax Media / Domain.com.au
01.2005 - 01.2007
Salesforce Certified Administrator (SCA) - Salesforce Administration
Salesforce
VCE Graduation -
De La Salle College