Benjamin Tuia
Summary
Experienced in freight operations for both sea and air transportation, with strong involvement in physical and administrative tasks. Regularly trained in customer service and supported by a background in law enforcement. Familiar with relevant laws and regulations. Trustworthy, detail-oriented, and dedicated to delivering high-quality results.
Overview
10
10
years of professional experience
Work History
Port Operations Coordinator
Swire Shipping Samoa
01.2021 - 12.2021
- Coordinate vessel arrivals, berthing, cargo loading/unloading, and departures.
- Ensure safe, efficient, and compliant port operations.
- Communicate with ship agents, port staff, and authorities to avoid delays.
- Supervise cargo handling and resource allocation (berths, cranes, labour).
- Prepare operational reports and ensure documentation accuracy.
- Enforce safety and environmental regulations within the port.
Air Freight Officer
Pacific Forum Line
03.2019 - 01.2021
- Arrange, organise, and monitor air freight shipments.
- Ensure proper documentation (air waybills, invoices, customs declarations).
- Check weight, dimensions, and nature of cargo for compliance with airline and IATA regulations.
- Communicate with clients, airlines, customs brokers, and freight forwarders.
- Schedule cargo space with airlines and ensure timely dispatch.
- Prepare and lodge export/import clearance documents.
- Ensure all shipments meet local and international customs laws.
- Track cargo status and provide updates to customers.
- Confirm dangerous goods are declared, packed, and labelled properly.
- Adhere to safety and security standards for cargo handling at airports.
- Advise clients on freight rates, schedules, and best shipping options.
- Maintain strong professional relationships to encourage repeat business.
- Address discrepancies such as damage, missing documents, or shipment delays.
Customs Officer
Ministry of Customs and Revenue Samoa
11.2015 - 06.2017
- Conducted thorough inspections of imported goods to ensure compliance with customs regulations.
- Collaborated with law enforcement agencies to investigate and resolve customs violations.
- Processed and verified import documentation for accuracy and conformity to legal requirements.
- Monitor and enforce payment of excise duties on goods (e.g. alcohol, tobacco, fuel).
- Conduct audits and inspections of businesses to ensure correct duty payments.
- Examine records, accounts, and stock for compliance with tax laws.
- Advise businesses on excise regulations and requirements.
- Prepare audit reports and recommend enforcement actions if needed.
Police Constable
Samoa Police Service
09.2013 - 11.2015
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations, gathering evidence and interviewing witnesses.
- Collaborated with community members to foster trust and enhance crime prevention efforts.
- Managed emergency response situations, ensuring effective coordination with first responders.
Bank Teller
Samoa Commercial Bank
03.2012 - 05.2013
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Managed cash drawer effectively, balancing daily cash flow and minimizing discrepancies.
- Assisted customers with account inquiries, delivering exceptional service to enhance customer satisfaction.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Associate of Arts - History, Geography And Sociology
National University of Samoa
Apia, Samoa12-2011
Arts
Samoa College
Apia, Samoa12-2009
Skills
- Team leadership
- Continuous improvement initiatives
- Documentation management
- Shipping industry experience
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliability
- Critical thinking
- Warehousing and distribution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
Languages
Samoan
Native or Bilingual
English
Full Professional
Timeline
Port Operations Coordinator
Swire Shipping Samoa
01.2021 - 12.2021
Air Freight Officer
Pacific Forum Line
03.2019 - 01.2021
Customs Officer
Ministry of Customs and Revenue Samoa
11.2015 - 06.2017
Police Constable
Samoa Police Service
09.2013 - 11.2015
Bank Teller
Samoa Commercial Bank
03.2012 - 05.2013
Associate of Arts - History, Geography And Sociology
National University of Samoa
Arts
Samoa College
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