Bennie Wineera
Customer Relations
Porirua,WGN
Work Preference
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Caltex Service Station
03.2023 - 09.2025
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Managed cash transactions accurately, ensuring compliance with financial procedures.
- Monitored service station operations, identifying areas for improvement and implementing best practices.
- Developed strong customer relationships, fostering loyalty through personalized service experiences..
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Courier Driver/Contractor
New Zealand Post
04.2018 - 03.2023
- Delivered parcels efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
- Maintained accurate records of deliveries and pickups using tracking software, enhancing operational transparency.
- Collaborated with team members to optimize delivery schedules, improving overall route efficiency.
- Trained new couriers on safe driving practices and company policies, fostering a compliant work environment.
- Implemented process improvements in parcel sorting procedures, reducing turnaround times for deliveries.
- Monitored vehicle maintenance needs to ensure reliability and adherence to safety standards.
- Addressed customer inquiries and resolved delivery issues promptly, enhancing service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Warehouse Worker
Melbourne Liquor Distribution Centre (MLDC)
03.2010 - 03.2018
- Picking products & packing onto pallets for Supermarkets around Victoria, AUS.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Oversaw daily shipping and receiving operations to maintain workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Consistently lifted materials weighing as much as 7kg-20kg.
- Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
- Demonstrated adaptability to changing demands by willingly taking on additional responsibilities as needed during peak periods or staff shortages.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded completed orders onto delivery Trucks using Ride-on loading machines.
- Operated RF headsets with microphones for picking orders.
- Ensured quality control for outgoing shipments by conducting thorough inspections before packaging and loading onto delivery Trucks.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
No Degree - None
Rotorua Girls High School
Rotorua01-1988
Skills
- Customer engagement
- Effective listening
- Problem-solving skills
- Accurate data management
- Dependable and trustworthy
- Logical evaluation
- Relationship management
- Customer issue management, effective communicator
- Effective telephone communication
- Customer relationship management (CRM)
- Quality assurance
- POS systems expert
Timeline
Customer Service Representative
Caltex Service Station
03.2023 - 09.2025
Courier Driver/Contractor
New Zealand Post
04.2018 - 03.2023
Warehouse Worker
Melbourne Liquor Distribution Centre (MLDC)
03.2010 - 03.2018
No Degree - None
Rotorua Girls High School