Bennie Wineera
Porirua
Work Preference
Summary
Dynamic Customer Service Representative with a proven track record at Caltex Service Station, excelling in customer engagement and problem-solving. Recognized for enhancing customer loyalty through effective communication and accurate data management. Adept at utilizing CRM systems to resolve issues swiftly, contributing to increased satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Caltex Service Station
03.2023 - 09.2025
- Assisted customers with inquiries and provided accurate product information.
- Learned to navigate customer service software and tools efficiently.
- Resolved customer issues by actively listening and offering appropriate solutions.
- Collaborated with team members to improve overall service delivery processes.
- Adapted quickly to new policies and procedures during training sessions.
- Supported promotional initiatives by informing customers about current offers.
- Engaged in ongoing learning to enhance product knowledge and service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Courier Driver/Contractor
New Zealand Post
04.2018 - 03.2023
- Delivered parcels efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
- Maintained accurate records of deliveries and pickups using tracking software, enhancing operational transparency.
- Collaborated with team members to optimize delivery schedules, improving overall route efficiency.
- Trained new couriers on safe driving practices and company policies, fostering a compliant work environment.
- Implemented process improvements in parcel sorting procedures, reducing turnaround times for deliveries.
- Monitored vehicle maintenance needs to ensure reliability and adherence to safety standards.
- Addressed customer inquiries and resolved delivery issues promptly, enhancing service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Warehouse Worker
Melbourne Liquor Distribution Centre (MLDC)
03.2010 - 03.2018
- Picking products & packing onto pallets for Supermarkets around Victoria, AUS.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Oversaw daily shipping and receiving operations to maintain workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Consistently lifted materials weighing as much as 7kg-20kg.
- Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
- Demonstrated adaptability to changing demands by willingly taking on additional responsibilities as needed during peak periods or staff shortages.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded completed orders onto delivery Trucks using Ride-on loading machines.
- Operated RF headsets with microphones for picking orders.
- Ensured quality control for outgoing shipments by conducting thorough inspections before packaging and loading onto delivery Trucks.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
No Degree - None
Rotorua Girls High School
Rotorua01-1988
Skills
- Customer engagement
- Effective listening
- Problem-solving skills
- Accurate data management
- Dependable and trustworthy
- Logical evaluation
- Relationship management
- Customer issue management, effective communicator
- Effective telephone communication
- Customer relationship management (CRM)
- Quality assurance
- POS systems expert
Timeline
Customer Service Representative
Caltex Service Station
03.2023 - 09.2025
Courier Driver/Contractor
New Zealand Post
04.2018 - 03.2023
Warehouse Worker
Melbourne Liquor Distribution Centre (MLDC)
03.2010 - 03.2018
No Degree - None
Rotorua Girls High School