Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
References
Timeline
Generic
Berend Grobler

Berend Grobler

Red Beach,New Zealand

Summary

Dynamic Operations Director with extensive experience at Restaurant Brands, excelling in operational strategy and team leadership. Proven track record in franchise management and change processes, successfully leading new store openings and enhancing operational excellence. Adept at performance analysis, fostering strong stakeholder relationships, and driving impactful cultural transformations.

Overview

40
40
years of professional experience

Work History

<ul> <li>Directed operations for KFC and Pizza Hut across New Zealand from August 2015 to present.</li> <li>Led new store design and openings, enhancing brand presence and customer experience.</li> <li>Organized annual conferences, fostering team collaboration and brand engagement.</li> <li>Managed large teams, driving culture change and operational excellence.</li> <li>Cultivated relationships with key stakeholders, including internal teams and franchisees.</li> <li>Developed strategic initiatives for labor and succession planning to ensure stability.</li> <li>Ensured consistent delivery of high-quality operations across all locations.</li> </ul>

Restaurant Brands
08.2015 - Current
  • Directed operations for KFC and Pizza Hut across New Zealand from August 2015 to present.
  • Led new store design and openings, enhancing brand presence and customer experience.
  • Organized annual conferences, fostering team collaboration and brand engagement.
  • Managed large teams, driving culture change and operational excellence.
  • Cultivated relationships with key stakeholders, including internal teams and franchisees.
  • Developed strategic initiatives for labor and succession planning to ensure stability.
  • Ensured consistent delivery of high-quality operations across all locations.

<ul> <li>Developed skills in mining division catering and education institutional feeding.</li> <li>Successfully managed major national contract opening within tight deadlines, showcasing strong project management capabilities.</li> </ul>

Ukweza Holdings
11.2014 - 05.2015
  • Developed skills in mining division catering and education institutional feeding.
  • Successfully managed major national contract opening within tight deadlines, showcasing strong project management capabilities.

<ul> <li>Assumed role as 2IC Operations and Business Development Manager for large region.</li> <li>Developed expertise in franchise management and change management.</li> <li>Revamped restaurant management processes to enhance operational efficiency.</li> <li>Facilitated successful integration with new team, brand, and franchisees.</li> <li>Achieved immediate positive impact, demonstrating adaptability to change.</li> <li>Expanded responsibilities to manage additional challenging regions and teams.</li> <li>Completed restaurant management courses to strengthen management skills.</li> </ul>

Famous Brands
09.2012 - 10.2014
  • Assumed role as 2IC Operations and Business Development Manager for large region.
  • Developed expertise in franchise management and change management.
  • Revamped restaurant management processes to enhance operational efficiency.
  • Facilitated successful integration with new team, brand, and franchisees.
  • Achieved immediate positive impact, demonstrating adaptability to change.
  • Expanded responsibilities to manage additional challenging regions and teams.
  • Completed restaurant management courses to strengthen management skills.

Operations and Sales Director

Operations and Sales Director
08.1994 - 08.2012
  • Rebranded and marketed business to enhance visibility and client engagement.
  • Maintained operational service levels across all contracts, ensuring consistency.
  • Finalized budgets with area managers to align financial objectives.
  • Conducted strategy meetings with area managers to drive performance improvements.
  • Analyzed expense accounts to identify cost-saving opportunities.
  • Managed company fleet, optimizing logistics and operational efficiency.
  • Liaised with clients daily to address needs and foster relationships.
  • Developed feasibility studies and proposals for new business opportunities.

<ul> <li>Managed catering operations serving 400 to 600 student meals per session.</li> <li>Oversaw all operational aspects including menus, orders, budgets, and staffing.</li> <li>Maintained financial records for cash and credit sales, ensuring accuracy in reporting.</li> <li>Provided relief support as Catering Manager during staff absences or peak periods.</li> </ul>

Hospitality Sodexo Catering
07.1993 - 07.1994
  • Managed catering operations serving 400 to 600 student meals per session.
  • Oversaw all operational aspects including menus, orders, budgets, and staffing.
  • Maintained financial records for cash and credit sales, ensuring accuracy in reporting.
  • Provided relief support as Catering Manager during staff absences or peak periods.

<ul> <li>Led operations as Section Leader, ensuring efficient management of kitchen activities.</li> <li>Managed all aspects of mess operations, focusing on quality and safety standards.</li> <li>Coordinated staff to optimize workflow and enhance service delivery in kitchen.</li> <li>Implemented inventory control measures to reduce waste and improve cost efficiency.</li> </ul>

South African police Services
12.1989 - 06.1993
  • Led operations as Section Leader, ensuring efficient management of kitchen activities.
  • Managed all aspects of mess operations, focusing on quality and safety standards.
  • Coordinated staff to optimize workflow and enhance service delivery in kitchen.
  • Implemented inventory control measures to reduce waste and improve cost efficiency.

<ul> <li>Achieved High School Senior Certificate</li> </ul>

High School – The Adelaar
01.1985 - 12.1989
  • Achieved High School Senior Certificate

Education

Some College (No Degree) - Police Officer

South African Police College
Pretoria
12-1990

High School Diploma -

The Adelaar
Roodepoort
12-1989

Some College (No Degree) - Catering Certificate

South African Police
Pretoria

Some College (No Degree) - Restaurant Management

Famous Brands
Johannesburg

Skills

  • Operational strategy and excellence
  • Team leadership and development
  • Franchise and business management
  • Performance analysis and improvement
  • Change management processes

Languages

English-Excellent, Afrikaans – Excellent, Zulu – Broken Dialect.

Hobbies and Interests

Boxing – Runner up to 1992 Olympic Team for South Africa., BJJ – Current Social practitioner – Blue belt., Olympic Freestyle Wrestling – Coach, Gym – 2-3 times per week., Golf – Is spare time., Rugby – Avid supporter., With all this said, I’m very active and as result maintain a high fitness level as I believe strongly in maintaining my wellness.

Accomplishments

  • Throughout my career I've always been part of high performing teams, ie.
  • 1988-89 strongest performing senior boxing club in South Africa
  • 1992 Olympic Team runner up for South Africa in Boxing.
  • 1990 Police College, Best Platoon
  • 1994/5 Catering Manager of the year
  • 1997 Area Manager of the year
  • 2009-2011 wrestling coach and achieved 2nd, 1st, 1st for Northvaal League

References

References available upon request.

Timeline

<ul> <li>Directed operations for KFC and Pizza Hut across New Zealand from August 2015 to present.</li> <li>Led new store design and openings, enhancing brand presence and customer experience.</li> <li>Organized annual conferences, fostering team collaboration and brand engagement.</li> <li>Managed large teams, driving culture change and operational excellence.</li> <li>Cultivated relationships with key stakeholders, including internal teams and franchisees.</li> <li>Developed strategic initiatives for labor and succession planning to ensure stability.</li> <li>Ensured consistent delivery of high-quality operations across all locations.</li> </ul>

Restaurant Brands
08.2015 - Current

<ul> <li>Developed skills in mining division catering and education institutional feeding.</li> <li>Successfully managed major national contract opening within tight deadlines, showcasing strong project management capabilities.</li> </ul>

Ukweza Holdings
11.2014 - 05.2015

<ul> <li>Assumed role as 2IC Operations and Business Development Manager for large region.</li> <li>Developed expertise in franchise management and change management.</li> <li>Revamped restaurant management processes to enhance operational efficiency.</li> <li>Facilitated successful integration with new team, brand, and franchisees.</li> <li>Achieved immediate positive impact, demonstrating adaptability to change.</li> <li>Expanded responsibilities to manage additional challenging regions and teams.</li> <li>Completed restaurant management courses to strengthen management skills.</li> </ul>

Famous Brands
09.2012 - 10.2014

Operations and Sales Director

Operations and Sales Director
08.1994 - 08.2012

<ul> <li>Managed catering operations serving 400 to 600 student meals per session.</li> <li>Oversaw all operational aspects including menus, orders, budgets, and staffing.</li> <li>Maintained financial records for cash and credit sales, ensuring accuracy in reporting.</li> <li>Provided relief support as Catering Manager during staff absences or peak periods.</li> </ul>

Hospitality Sodexo Catering
07.1993 - 07.1994

<ul> <li>Led operations as Section Leader, ensuring efficient management of kitchen activities.</li> <li>Managed all aspects of mess operations, focusing on quality and safety standards.</li> <li>Coordinated staff to optimize workflow and enhance service delivery in kitchen.</li> <li>Implemented inventory control measures to reduce waste and improve cost efficiency.</li> </ul>

South African police Services
12.1989 - 06.1993

<ul> <li>Achieved High School Senior Certificate</li> </ul>

High School – The Adelaar
01.1985 - 12.1989

Some College (No Degree) - Police Officer

South African Police College

High School Diploma -

The Adelaar

Some College (No Degree) - Catering Certificate

South African Police

Some College (No Degree) - Restaurant Management

Famous Brands

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