Berkant Tekbaş
Palmerston North,Brighwater Trcend
Summary
Dynamic Assistant Manager with a proven track record at Kuzey Food Limited, excelling in cash management and team leadership. Enhanced customer satisfaction through effective operations management and staff training, fostering a motivated workforce. Skilled in building customer rapport, driving sales strategies, and maintaining high service standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Kuzey Food Limited
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Waiter's Assistant
Titanic Luxury Collection Bodrum
03.2023 - 10.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted with bussing tables and cleaning up spills.
Restaurant Waiter
Cullinan Hotel
10.2023 - 03.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Waiter
Titanic Luxury Collection Bodrum
02.2022 - 09.2023
Restaurant Waiter
Garden Zara Hote
01.2021 - 12.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Dokuz Eylul Unuversitesi
Izmir06.2022
Skills
- Team leadership
- Cash management
- Inventory control
- Staff training
- Communication skills
- Sales strategies
- Problem solving
- Customer service
- Team motivation
- Staff training and development
- Staff management
- Team building
- Operations management
- Customer rapport
- Customer relationship management (CRM)
Languages
English
Full Professional
Timeline
Assistant Manager
Kuzey Food Limited
03.2024 - Current
Restaurant Waiter
Cullinan Hotel
10.2023 - 03.2024
Waiter's Assistant
Titanic Luxury Collection Bodrum
03.2023 - 10.2024
Restaurant Waiter
Titanic Luxury Collection Bodrum
02.2022 - 09.2023
Restaurant Waiter
Garden Zara Hote
01.2021 - 12.2021
Dokuz Eylul Unuversitesi
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