Bernadette Gee

• Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
• Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
• Adhered to company standards and procedures.
• Supported daily operations by performing POS responsibilities accurately and efficiently.
• Assisted management in all areas to a high standard
• Displayed excellent team work and encouraged other staff to do so
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
• Implemented efficient production techniques, reducing waste and improving overall pastry quality.
• Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
• Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
• Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
• Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.

- Worked effectively in fast-paced environments.

- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.

- Quality marketing strategies through social media and content creating

- Served customers quickly and efficiently to a high standard while making them feel welcome and valued.
- Encourage healthy work environment and provided support with the team to ensure smooth functioning of the cafe and kitchen.
- Maintained accurate inventory counts to meet customer demands and sustain smooth operation in the kitchen and cafe..
- Improved overall product quality through regular training, equipment maintenance, and presentation standards.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Resolved customer concerns promptly and professionally.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing to account for budgeting and maintaining market rates.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.

- Managed financial operations to ensure financial responsibility, including budgeting, forecasting, and financial reporting.