Bernadette Middleton
Auckland,AUK
Overview
6
6
years of professional experience
Work History
Grocery Assistant
New World
06.2023 - Current
- Greeted customers
- Assisted with questions regarding product
- Made product recommendations to meet customer goals/expectations
- Reviewed and took inventory of product stock
Senior Front of House Waitress
Bodrum Kitchen
01.2019 - 05.2022
- Hostess responsibilities such as seating of customers.
- Training and supervising of new staff.
- Overseeing wait staff, delegating duties.
- Waitressing responsibilities such as taking orders and bussing food orders.
- Liaising with customer requests and providing menu recommendations.
- Taking care of customer grievances with professionalism.
- Handling payment/cash change/refunds.
- Scheduling in-person and phone reservations.
- Checking IDs to verify ages before serving alcoholic beverages.
- Upholding Covid-19 hospitality requirements.
- Utilizing POS machine.
- Restaurant maintenance and clean-up.
- General bar work and restocking of items.
- Cleaning of bar and coffee equipment/areas
- Opening and closing of restaurant.
Kitchen Hand
Bodrum Kitchen
07.2018 - 01.2019
- Cleaned and sanitized dishes and utensils.
- Maintained a clean working environment.
- Food preparation tasks.
- Kitchen clean-up duties such as mopping and sweeping.
- Lifted and carried heavy items.
Catering Waitress
Sorrento In The Park
05.2018 - 11.2018
- Food preparation tasks relevant to the menu.
- Provided friendly waitressing service to guests.
- Presented and restocked dishes and utensils on buffet tables.
- Maintained a clean area for guests.
- Cleared all dishes, glassware and utensils after each course.
- General event preparation tasks such as glass polishing.
- Clean-up duties of venues.
- Maintained a flexible working schedule to liaise with events.
Education
High School Diploma -
Avondale College
Avondale, AUK12.2019
Skills
- Enthusiastic and friendly service skills
- Excellent customer service skills
- Calmness and professionalism under pressure
- Conflict and complaint resolution skills
- Team player skills
- Natural leadership and delegation skills
- Financial Transactions
- Adaptable in new and fast-paced environments
- Front-desk management skills
- Phone reservation skills
- Product Knowledge
- Ability to liaise with customer needs and preferences to meet individual expectations
Additional Information
References available on request.
Timeline
Grocery Assistant
New World
06.2023 - Current
Senior Front of House Waitress
Bodrum Kitchen
01.2019 - 05.2022
Kitchen Hand
Bodrum Kitchen
07.2018 - 01.2019
Catering Waitress
Sorrento In The Park
05.2018 - 11.2018
High School Diploma -
Avondale College