Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Bernadette Middleton

Auckland,AUK

Overview

6
6
years of professional experience

Work History

Grocery Assistant

New World
06.2023 - Current
  • Greeted customers
  • Assisted with questions regarding product
  • Made product recommendations to meet customer goals/expectations
  • Reviewed and took inventory of product stock

Senior Front of House Waitress

Bodrum Kitchen
01.2019 - 05.2022
  • Hostess responsibilities such as seating of customers.
  • Training and supervising of new staff.
  • Overseeing wait staff, delegating duties.
  • Waitressing responsibilities such as taking orders and bussing food orders.
  • Liaising with customer requests and providing menu recommendations.
  • Taking care of customer grievances with professionalism.
  • Handling payment/cash change/refunds.
  • Scheduling in-person and phone reservations.
  • Checking IDs to verify ages before serving alcoholic beverages.
  • Upholding Covid-19 hospitality requirements.
  • Utilizing POS machine.
  • Restaurant maintenance and clean-up.
  • General bar work and restocking of items.
  • Cleaning of bar and coffee equipment/areas
  • Opening and closing of restaurant.

Kitchen Hand

Bodrum Kitchen
07.2018 - 01.2019
  • Cleaned and sanitized dishes and utensils.
  • Maintained a clean working environment.
  • Food preparation tasks.
  • Kitchen clean-up duties such as mopping and sweeping.
  • Lifted and carried heavy items.

Catering Waitress

Sorrento In The Park
05.2018 - 11.2018
  • Food preparation tasks relevant to the menu.
  • Provided friendly waitressing service to guests.
  • Presented and restocked dishes and utensils on buffet tables.
  • Maintained a clean area for guests.
  • Cleared all dishes, glassware and utensils after each course.
  • General event preparation tasks such as glass polishing.
  • Clean-up duties of venues.
  • Maintained a flexible working schedule to liaise with events.

Education

High School Diploma -

Avondale College
Avondale, AUK
12.2019

Skills

  • Enthusiastic and friendly service skills
  • Excellent customer service skills
  • Calmness and professionalism under pressure
  • Conflict and complaint resolution skills
  • Team player skills
  • Natural leadership and delegation skills
  • Financial Transactions
  • Adaptable in new and fast-paced environments
  • Front-desk management skills
  • Phone reservation skills
  • Product Knowledge
  • Ability to liaise with customer needs and preferences to meet individual expectations

Additional Information

References available on request.

Timeline

Grocery Assistant

New World
06.2023 - Current

Senior Front of House Waitress

Bodrum Kitchen
01.2019 - 05.2022

Kitchen Hand

Bodrum Kitchen
07.2018 - 01.2019

Catering Waitress

Sorrento In The Park
05.2018 - 11.2018

High School Diploma -

Avondale College

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Bernadette Middleton