Bernard McCrossin

Highly self-motivated and focused, seeking new challenges to further enhance career. Previously served as Facilities Project Manager Coordinator at Pratt & Whitney-The Christchurch Engine Centre until November 2020. Held position of Key Account Manager for over 13 years, playing pivotal role in changes and advancements within the shop and its processes. During tenure as single Key Account Manager on V2500 Product Line in 2007, gained extensive experience and successfully managed relationships with all CHCEC customers. Founding member of CHCEC Customer Focus Team, adept at handling business relationships internally and externally at all levels. Diverse background from previous employments provides necessary insight to understand any customer's requirements and developed wide range of skills, organizational abilities, and expertise in engineering and aviation. Consistently delivers exceptional results in any aviation assignment, ensuring success for all stakeholders involved.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

• Collaborated with team of [Number] in the development of [Project name].

• Self-employed, 11/13/2020, present, Carrying out a variety of short-term building projects, repairs, renovations, farm fencing, sawmilling work and landscaping assignments.
• CHCEC Facilities Project Coordinator, 06/29/2020, 11/13/2020, Coordinating projects within the CHCEC Facility as required.
• IAE V2500 Key Account Manager, Christchurch Engine Centre Pratt & Whitney/Air New Zealand, 03/19/2007, 06/28/2020, Project Manager for PW/Air New Zealand Joint Venture for IAE V2500 Engine shop visits for various customers from around the world.
• Aircraft Maintenance Co-ordinator, MT Cook Airline, 11/22/2004, 03/16/2007, Assistant to the Maintenance Manager.
• BASE MANAGER/LAME, Horizon Air Support, 04/29/2002, 11/19/2004, Management/Supervision of Horizon Air Support activities at Christchurch Base.
• Licensed Tradesman, Air New Zealand Christchurch, 06/25/2001, 04/17/2002, Certification duties on BAe 146.
• Supervisor, Air New Zealand/Trans Asia (Finova), 04/23/2001, 05/29/2001, Assisted with the receivership of Qantas New Zealand.
• AIRCRAFT MAINTENANCE SUPERVISOR, Qantas New Zealand, 02/03/1999, 04/21/2001, Supervision/management of the Qantas New Zealand aircraft fleet maintenance.
• SHIFT LEADING HAND, Ansett New Zealand, 02/13/1995, 02/03/1999, Lead Hand/Licensed Aircraft Maintenance Engineer.
• Tradesman/LAME, Ansett New Zealand, 09/24/1990, 02/12/1995, Maintenance duties on F27, Bae146 and DHC-8.
• LAME, Schreiner Aircraft Maintenance Co., 06/12/1989, 04/02/1990, Line Maintenance duties through to ‘D’ check level.
• Contract tradesman, Jersey European Airlines, 05/21/1989, 06/06/1989, HS 748.
• Tradesman/LAME, Air New Zealand, 02/11/1985, 09/23/1989, Line Maintenance Wellington Base.
• Tradesman, Air New Zealand, 12/05/1984, 02/10/1985, RR Dart Line.
• Apprentice Aircraft Maintenance Engineer Mechanical, Air New Zealand, 01/28/1980, 12/04/1984, CHC Base.

• QANTAS NZ, part 145, #48565, BAE146 and DHC-8 Engine and Airframe, EGR, Taxi, Stores Inspection/Release.
• ANSETT NEW ZEALAND, BAE146, DHC-8,F27 Engine and Airframe, EGR.
• SCHREINER AIRWAYS (SAMCO), #89-118, F27 Engine and Airframe.
• AIR NEW ZEALAND, #14885, F27 Engine and Airframe.
• AIR NEW ZEALAND, E41 General Approval.
• HORIZON AIR SUPPORT, TPE 331-14 restricted approval NAM 10599.
• HORIZON AIR SUPPORT, J31/32 and J41 airframe restricted approval NAM 10599.
• HORIZON AIR SUPPORT, DHC-8 300/100 Engine and airframe approval NAM 10599.
• HORIZON AIR SUPPORT, stores receipt/dispatch and issue of release note approval.
• AIRWORK, AWM136, F27 Airframe/RR Dart.
• FIELDAIR, #9456, DHC-8/PW 120.

• B767-ER 200 Ramp Servicing Course, 07/1985
• Appointed member of Aircraft Engineering Apprenticeship Committee, 10/1994
• CHCH Windows 95 Transition/Exchange and Office 95 Computer Training Course, 12/1997
• International Airport category 2 airside drivers Permit, #ADP 585
• ATR 72 Line Maintenance Familiarisation Course, 08/2001
• TPE 331 –14 Type Rating Course, 05/2002
• J41 Airframe Type Rating Course, 10/2002
• ATR 212A Airframe Type Rating Course, 02/2004
• ATR 212A LAA (Limited Avionic Authority) Course, 03/2004
• BAE J31/32 Airframe Type Rating Course, 03/2004
• Project Management Course- AIR NZ, 06/2005
• Air New Zealand ‘JUST CULTURE’ Training Course, 02/2007
• Consultative Selling Course, 05/2007
• Strategic Business Development Sales Training Course, 08/2011

• Honesty and integrity
• Professional presentation and work ethic
• Ability to establish customer requirements and maintain strong professional relationships with both internal and external customers
• Self-motivated and able to work unsupervised and to timelines
• Proven ability to lead and take responsibility
• Ability to cope under pressure and undertake multiple tasks simultaneously
• Excellent organisational and communication abilities
• Experience in staff appraisals, coaching and discipline of staff
• Ability to establish critical path in both engineering and customer focus situations
• An ability to prioritise as required, achieving goals with the resources available
• Strong interpersonal skills and ability to hold multi-level relationships
• Ability to think laterally and strategically
• Perseverance and tenacity
• Customer focus
• Proven ability to troubleshoot and rectify mechanical defects with a focus on safety, balanced by commercial reality
• Enjoy being busy, involved and making and taking responsibility for decisions
• Highly motivated with a positive attitude
• The ability to work successfully in both an autonomous role and within a team
• Well-developed presentation and negotiation skills
• Prepared to travel as required