Bernardine Ally
Fendalton,Christchurch
Summary
I am a people person with multi cultural communication skills and fluent in three languages. I have the ability to work with clients and staff from a wide range of cultural and socio economic backgrounds. I am mature, with sound judgment and a high level of motivation and work output. I am a career orientated person. I enjoy the challenge of ongoing training and development to ensure that I contribute to the success of the company. I have a practical and down to earth approach and a strong sense of integrity.
Overview
25
25
years of professional experience
Work History
Counter Manager, Fine Fragrances
Life Pharmacy
Westfield Mall
01.2006 - Current
- Sales to new and existing customers
- Stock merchandising and checking stock levels
- Attending seminars and launches
- Assist in decision of products to be purchased
- Decision making on counter with 2ICs
- Set and exceeded targets
- Increased customer base by 50%
- Store target set at $50,000, I achieved $67,500
Counter Manager, Fine Fragrances
Farmers
Columbo Street
01.2002 - 01.2006
- Duties and achievements while working for Farmers were similar to those of Life Pharmacy.
- Sales to new and existing customers.
- Stock merchandising and stock levels.
- Assisted customers in selecting appropriate health and beauty products.
- Maintained inventory levels and organized product displays effectively.
- Collaborated with suppliers to ensure timely stock replenishment.
- Implemented promotional strategies to enhance product visibility.
- Resolved customer inquiries and complaints professionally and efficiently.
- Conducted regular training sessions to improve team performance and knowledge.
- Attracted new clients through brand promotion and sales marketing practices.
- Collaborated with other departments within the organization on special projects as needed.
- Organized promotional events to maximize sales opportunities in the store.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Resolved customer complaints professionally and efficiently.
- Assisted customers with product selection based on their needs and preferences.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Make up Artist and Radio Presenter
01.2001 - 01.2002
- During this period I worked in the entertainment field, holding positions as a Make up Artist for CATV in Christchurch and as a Radio Presenter at 100FM Christchurch.
Skills
- Excellent Sales ability
- Excellent communication skills
- Customer liaison skills
- Ability to work independently
- Ability to work as part of a team
- Friendly attitude
- Motivated
- Reliable
- Proactive
- Flexible
- Honest
- Trustworthy
- Ability to exceed targets
Summary Of Skills And Qualities
- Excellent Sales ability
- Excellent communication & customer liaison skills
- Ability to work on my own and as part of a team
- Friendly 'Can Do' attitude
- Motivated and Reliable
- Proactive and Flexible
- Honest and trustworthy
- Ability to exceed targets
Hobbies
Dancing including dance instructing
Golf
Swimming
Travel
Current employment - CUSTOMER SERVICES COACH/TEAM LEADER
Christchurch Airport
AELIA DUTY FREE CHRISTCHURCH AIRPORT
Duties Includes:
Training and coaching Customer Service-
On-boarding Induction.
Service Ready coaching
Health and Safety
Emergency evacuation drills
I have ongoing training sessions with all the staff.
We have different categories throughout the 2 stores ie International Arrivals and International Departures which have:-
CATEGORIES:
Liquor Specialists
Beauty Co-ordinators
Beauty Advisors
General sales staff
Cashiers
Warehouse staff doing restocking and merchandising.
Timeline
Counter Manager, Fine Fragrances
Life Pharmacy
01.2006 - Current
Counter Manager, Fine Fragrances
Farmers
01.2002 - 01.2006
Make up Artist and Radio Presenter
01.2001 - 01.2002