Bernice Cinavi
Sales & Interior Design Consultant
Remuera,Auckland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Sales and Design Consultant
Mondoluce Lighting
SOUTH YARRA, Victoria
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted as the 2IC in managing set KPI's for successful sales, purchasing and warehouse team
- Co-ordinated and managed the aftersales and complaints department including the oversight of returns, warranties and exchanges.
- Trained new employees on company systems, expectations and lighting design.
- Provided one on one design consultations in the showroom for residential and commerical projects.
- Actively maintained knowledge about latest sales offerings and loyalty programmes including vital information on top selling products, marketing campaigns, common faults and upcoming designers.
- Meticulously handled POS system transactions, credit, cash, refunds, exchanges to ensure seamless and accurate cash flow.
SALES AND INTERIOR DESIGN CONSULTANT
TRENZSEATER
PARNELL, Auckland
09.2019 - 10.2022
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Defined space requirements from schematic design to construction phase and installation.
- Selected appropriate color schemes, lighting fixtures, fabrics, furniture pieces that aligned with client vision while adhering to budget constraints.
- Coordinated with vendors and suppliers for the procurement of materials, maintaining project timelines and budgets.
- Responsible for operating showroom on a day to day basis on my own and with the team of 4 on certain days. Looked after the day to general sales, banking, cleaning when required, showroom displays.
SALES AND DESIGN CONSULTANT
MONDOLUCE CONTEMPORARY LIGHTING
TOORAK, MELBOURNE, VICTORIA
02.2016 - 12.2018
- Consulted with clients to determine architectural preference to meet overall design goals.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled calls per day to address customer inquiries and concerns.
SHOWROOM & WHOLESALE MANAGER
EXHIBIT INTERIORS
SOUTH YARRA, MELBOURNE, VICTORIA
02.2014 - 02.2016
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies.
- Determined key details for showroom light fixtures, flooring and accessories.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed overstocking, restocking and inventory control
- Improved staffing during busy periods by creating employee schedules.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Consultant
MONDOLUCE CONTEMPORARY LIGHTING
SOUTH YARRA, MELBOURNE, VICTORIA
02.2013 - 02.2014
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest lighting advancements through continuous training.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Oversaw deposits, processed financial transactions and maintained inventory.
Sales and Design Consultant
POLIFORM
RICHMOND, MELBOURNE, VICTORIA
02.2010 - 07.2012
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Prepared product and layout documents implementing diverse design concepts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in furniture selection and documentation of specifications.
- Specified appropriate products and materials to meet project objectives and design scheme.
Education
Bachelor of Arts - HISTORY AND POLITICS
THE UNIVERSITY OF AUCKLAND
AUCKLAND CBD 03.1995 - 06.1997
Skills
Interior design understanding
Designing and implementation
Great attention to detail
Collaborated with architects and contractors to ensure cohesive and aesthetically pleasing designs
Established strong relationships with clients by maintaining open lines of communication throughout the entire design process
Education
Bachelor of Arts - History and Politics
THE UNIVERSITY OF AUCKLAND - 1995 TO 1997
Timeline
Sales and Design Consultant
Mondoluce Lighting
10.2022 - Current
SALES AND INTERIOR DESIGN CONSULTANT
TRENZSEATER
09.2019 - 10.2022
SALES AND DESIGN CONSULTANT
MONDOLUCE CONTEMPORARY LIGHTING
02.2016 - 12.2018
SHOWROOM & WHOLESALE MANAGER
EXHIBIT INTERIORS
02.2014 - 02.2016
Sales Consultant
MONDOLUCE CONTEMPORARY LIGHTING
02.2013 - 02.2014
Sales and Design Consultant
POLIFORM
02.2010 - 07.2012
Bachelor of Arts - HISTORY AND POLITICS
THE UNIVERSITY OF AUCKLAND
03.1995 - 06.1997