Bernice Cinavi
Sales & Interior Design Consultant
Remuera,Auckland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Sales and Design Consultant
Mondoluce Lighting
SOUTH YARRA, Victoria
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted as the 2IC in managing set KPI's for successful sales, purchasing and warehouse team
- Co-ordinated and managed the aftersales and complaints department including the oversight of returns, warranties and exchanges.
- Trained new employees on company systems, expectations and lighting design.
- Provided one on one design consultations in the showroom for residential and commerical projects.
- Actively maintained knowledge about latest sales offerings and loyalty programmes including vital information on top selling products, marketing campaigns, common faults and upcoming designers.
- Meticulously handled POS system transactions, credit, cash, refunds, exchanges to ensure seamless and accurate cash flow.
SALES AND INTERIOR DESIGN CONSULTANT
TRENZSEATER
PARNELL, Auckland
09.2019 - 10.2022
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Defined space requirements from schematic design to construction phase and installation.
- Selected appropriate color schemes, lighting fixtures, fabrics, furniture pieces that aligned with client vision while adhering to budget constraints.
- Coordinated with vendors and suppliers for the procurement of materials, maintaining project timelines and budgets.
- Responsible for operating showroom on a day to day basis on my own and with the team of 4 on certain days. Looked after the day to general sales, banking, cleaning when required, showroom displays.
SALES AND DESIGN CONSULTANT
MONDOLUCE CONTEMPORARY LIGHTING
TOORAK, MELBOURNE, VICTORIA
02.2016 - 12.2018
- Consulted with clients to determine architectural preference to meet overall design goals.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled calls per day to address customer inquiries and concerns.
SHOWROOM & WHOLESALE MANAGER
EXHIBIT INTERIORS
SOUTH YARRA, MELBOURNE, VICTORIA
02.2014 - 02.2016
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies.
- Determined key details for showroom light fixtures, flooring and accessories.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed overstocking, restocking and inventory control
- Improved staffing during busy periods by creating employee schedules.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Consultant
MONDOLUCE CONTEMPORARY LIGHTING
SOUTH YARRA, MELBOURNE, VICTORIA
02.2013 - 02.2014
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest lighting advancements through continuous training.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Oversaw deposits, processed financial transactions and maintained inventory.
Sales and Design Consultant
POLIFORM
RICHMOND, MELBOURNE, VICTORIA
02.2010 - 07.2012
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Prepared product and layout documents implementing diverse design concepts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in furniture selection and documentation of specifications.
- Specified appropriate products and materials to meet project objectives and design scheme.
Education
Bachelor of Arts - HISTORY AND POLITICS
THE UNIVERSITY OF AUCKLAND
AUCKLAND CBD 03.1995 - 06.1997
Skills
Interior design understanding
Education
Bachelor of Arts - History and Politics
THE UNIVERSITY OF AUCKLAND - 1995 TO 1997
Timeline
Sales and Design Consultant
Mondoluce Lighting
10.2022 - Current
SALES AND INTERIOR DESIGN CONSULTANT
TRENZSEATER
09.2019 - 10.2022
SALES AND DESIGN CONSULTANT
MONDOLUCE CONTEMPORARY LIGHTING
02.2016 - 12.2018
SHOWROOM & WHOLESALE MANAGER
EXHIBIT INTERIORS
02.2014 - 02.2016
Sales Consultant
MONDOLUCE CONTEMPORARY LIGHTING
02.2013 - 02.2014
Sales and Design Consultant
POLIFORM
02.2010 - 07.2012
Bachelor of Arts - HISTORY AND POLITICS
THE UNIVERSITY OF AUCKLAND
03.1995 - 06.1997
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