Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Beryl Heka

Beryl Heka

Auckland

Summary

Personable Office Administrator with 24 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. I have outstanding knowledge of effective office coordination with commitment to effective collaboration.

Overview

29
29
years of professional experience

Work History

Medical Receptionist

Health Care Doctors (Thoshi Medicals)
08.2023 - 02.2025
  • Greet patients and visitors with a friendly and professional manner
  • Answer phone calls, emails, schedule appointments and manage patient inquiries
  • Maintain and update patient records.
  • Collect patient payments and handle financial transactions
  • Ensure a clean and organized reception area
  • Restock Pathology/Radiology Referral Forms, Refill printer with A4 paper and Script Paper
  • Demonstrated strong competence in using the medical Software Best Practice and quickly became proficient in navigating its features to efficiently manage patient records and appointments.
  • Flexible with working at other Medical centres within the Health Care Doctors Group, working well with the staff and doctors.

Delivery Driver

DoorDash
06.2022 - 08.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Office Administrator

600 Machine Tools Pty Ltd
02.2008 - 10.2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.

Office Administrator

WFM Ltd
10.2007 - 01.2008
  • Interacted with customers by phone, email or in-person to provide information.
  • Assigning jobs to specific tradesperson.
  • Processing and closing off completed jobs by tradesperson

Helpdesk Administrator

Spotless Facilities Services NZ
05.2005 - 10.2007
  • Assigning tasks to tradespersons, monitoring their progress and ensuring that hospital maintenance requirements are met in a timely manner.
  • Data Entry: processing and closing off completed job sheets.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Data Entry Clerk

Southern Community Laboratories
02.2005 - 04.2005
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.

Medical Receptionist

Church Street Doctors
01.2001 - 01.2005
  • Adhered to strict guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.

Mail Sorter

New Zealand Post
05.1999 - 09.2002
  • Accurately and efficiently short and process domestic mail and parcels
  • Assisting the fast-paced team and sorting and processing Priority express mail and parcels

Mail Sorter

New Zealand Post
02.1996 - 05.1999
  • Accurately and efficiently short and process international mail and parcels.

Education

Aorere College
Papatoetoe, Auckland, NZ
12.1995

Skills

  • Customer Service
  • Shipping and Packaging
  • Knowledge of State Roads and Highways
  • Time Management
  • Route Management
  • Order Picking and Processing
  • Excellent Sense of Direction
  • Customer Response
  • Shopping Orders
  • Food Delivery
  • Attention to Detail
  • Inbound Phone Call Handling
  • Sorting and Labeling
  • Office Management
  • Managing Office Supply Inventory
  • Business Correspondence
  • Customer Relationship Management
  • Financial Services Support
  • Mail Routing
  • Inventory Supplies
  • Calendar Management
  • Inquiry Requests
  • Financial Records and Processing
  • Office Reception
  • Recordkeeping and File Management
  • Microsoft Office
  • Copying and Scanning
  • Hospitality and Accommodation
  • Maintaining Office Records
  • Hotel Accommodations
  • Processing Expenses
  • Booking Travel
  • Correspondence and Office Documents
  • Post Office Operations
  • Handling and Sorting Mail
  • Customer Satisfaction
  • Strong Organization Skills
  • Appointment scheduling
  • Telephone etiquette
  • Front desk operations
  • Medical terminology
  • Patient scheduling
  • Office administration
  • Patient registration
  • Microsoft office
  • Insurance verification
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Records management
  • Medical billing
  • Electronic medical records
  • Letter preparation
  • Medical records management
  • Referral verification
  • Paperwork coordination
  • Medical office administration
  • Documentation
  • Mail management
  • Insurance claims
  • Patient reception management
  • Typing and filing
  • Petty cash management
  • Point-of-sale system
  • Billing support
  • Co-payment collection
  • Record processing
  • Typing 40-50 wpm
  • Customer service
  • Problem-solving
  • Computer proficiency
  • Cash handling
  • Time management
  • Collaboration and teamwork
  • Critical thinking
  • Organization and time management
  • Data entry
  • Administrative support
  • Adaptable and flexible
  • Documentation and recordkeeping
  • Payment scheduling and collection
  • Patient billing
  • Patient referral
  • Calendar and appointment management
  • Relationship building
  • Office management
  • Clerical support
  • Data management
  • Medical records maintenance
  • Electronic recordkeeping
  • Patient eligibility requirements
  • Scheduling tests and procedures
  • Flexible schedule
  • Inventory management

LANGUAGES

English
Full Professional

Timeline

Medical Receptionist

Health Care Doctors (Thoshi Medicals)
08.2023 - 02.2025

Delivery Driver

DoorDash
06.2022 - 08.2023

Office Administrator

600 Machine Tools Pty Ltd
02.2008 - 10.2022

Office Administrator

WFM Ltd
10.2007 - 01.2008

Helpdesk Administrator

Spotless Facilities Services NZ
05.2005 - 10.2007

Data Entry Clerk

Southern Community Laboratories
02.2005 - 04.2005

Medical Receptionist

Church Street Doctors
01.2001 - 01.2005

Mail Sorter

New Zealand Post
05.1999 - 09.2002

Mail Sorter

New Zealand Post
02.1996 - 05.1999

Aorere College

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Beryl Heka