Bethany-Mae Farmer
Otamatea,Whanganui
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Palmerston North, Palmerston North
04.2023 - Current
- Managed shifts to ensure staff compliance with McDonald's standards.
- Oversaw staff wellbeing through regular check-ins and support initiatives.
- Conducted stock checks and cashing procedures to maintain accurate inventory levels.
- Monitored staff performance to uphold operational efficiency and adherence to company policies.
Crew Trainer
McDonald's
Whanganui, Whanganui
01.2020 - 10.2021
- Coached and mentored crew members to enhance productivity levels.
- Monitored crew performance, providing timely feedback and guidance.
- Ensured adherence to safety protocols during all training sessions.
- Instructed new team members on operational procedures for efficiency.
- Demonstrated proper equipment usage, prioritizing safety and effectiveness.
- Maintained comprehensive records of training progress and certification status.
- Acted as liaison between crew members and management to facilitate communication.
- Documented details of training sessions and participant advancements.
Crew Member
McDonald's
Wanganui, Whanganui
03.2017 - 12.2018
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Adhered to health department regulations regarding food handling procedures.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Culliane College
Whanganui12-2018
Skills
- Food safety and handling
- Customer service and support
- Communication skills
- Team collaboration
- Staff training and mentoring
- Performance monitoring
- Cash management
- Shift leadership and oversight
- Workplace safety practices
- Complaint resolution
- Customer focus
- Shift management checklists
- Adaptability and reliability
- Self-motivation and professionalism
- Sales techniques
Affiliations
- Baking & cooking meals for friends and family
Certification
- Certification - crew trainer
- Certification - shift manager
- Certification - barrister
- NCEA Level 3
- Equippers Bible College, Feb 2019 - November 2019, Level 4 - Music
Accomplishments
- Manager of the month - Nov 24
- Crew member of the month in both stores I worked at
References
References available upon request.
Timeline
Shift Manager
McDonald's
04.2023 - Current
Crew Trainer
McDonald's
01.2020 - 10.2021
Crew Member
McDonald's
03.2017 - 12.2018
High School Diploma -
Culliane College