BETHELHEM YOSEPH
Wellington,WGN
Summary
With over five years of experience in customer service, a reputation for being trustworthy, reliable, and dedicated is evident. Adaptable to diverse workspaces, eagerness to embrace new challenges drives continual skill growth. A multicultural upbringing fosters a deep appreciation for varied perspectives, enabling engagement with individuals and problem-solving from unique angles. For this advisory role in local government, a customer-centric approach and a keen interest in political dynamics are offered. Collaboration with elected members ensures credibility, trust, and proactive problem-solving. A flexible demeanour and active listening skills prove valuable in navigating changing priorities. A committed team player, poised to support Elected Members, stands ready to contribute skills.
Overview
9
9
years of professional experience
Work History
Office Coordinator and PA to the Manager
Changemakers Resettlement Form
07.2022 - Current
- Administrative Support to various parts of organisation in handling phone calls, managing schedules and coordinating meetings.
- Point of contact: Communication internally amongst the teams and board, as well as externally to stakeholders to share and obtain information is key in both roles as an administrator and on behalf of the General Manager as a PA.
- Information management: Organising and prioritising of information within the organisation including data management and reporting.
- Dealing with sensitive information that requires extra care and a high level of confidentiality as a trusted confidence to the manager.
- Social Media and Website: Managing the messaging, including marketing messaging, being sent out through multiple social media channels. Updating the Website and ensuring that marketing, and communication blogs and newsletters we updated.
- Project Organisation: Assisting the General Manager and Project Coordinator in the coordination of projects, from messaging through to bookings and partner engagement.
- Financial Support: Reconciliation of various accounts on a monthly bases including the Credit Card, Petty cash and Vouchers.
- Organized company meetings and scheduling for [Number]-employee team.
Customer Representative
Datacom
08.2021 - 10.2022
- Product knowledge to promote additional products or services appropriate for customers' needs and preferences
- Customer assistance in problem resolution to customer inquiries, issues or concerns effectively and efficiently with timely measures
- Communication skills in actively listening to customers' needs and concerns to demonstrate empathy and understanding
- System navigation through computer systems and databases to access and update customer information.
Customer Service Cashier
New World
02.2019 - 08.2021
- Requested official identification for customer purchases and verified details, consistently meeting strict legal standards of underage sales
- Monitored self-checkout systems, resolved customer complaints and provided assistance or intervention where required.
Front of Houses/ Waitress
Blue Nile Restaurant
11.2018 - 06.2020
- Customer Service, greeting guests and providing menu
- Taking orders from customers
- Serving food and beverages
- Providing excellent customer service
- Handling payments and processing transactions
- Assisting servers and ensuring smooth flow of service
- Providing friendly and efficient service in a fast-paced environment
- Working closely with event organisers and catering staff
Waitress/Caregiver
Te Hopai Home and Hospital Limited
03.2016 - 02.2018
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimise treatment planning and care delivery
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Maintained frequent supervision of residents unable to call for assistance
- Built strong relationships with clients to deliver emotional support and companionship.
Barista
Mother of Coffee Ethiopian Foods
01.2015 - 02.2016
- Use espresso machines, grinders, and other equipment to brew coffee according to customer preferences.
- Engage with customers to create a welcoming and friendly atmosphere.
- Keep the coffee bar area clean, sanitized, and well-organized.
- Monitor and restock coffee beans, syrups, milk, and other supplies.
- Manage multiple drink orders simultaneously while maintaining quality.
- Handle cash transactions accurately and efficiently.
- Work closely with other baristas and cafe staff to ensure smooth operations.
Education
Master of Management - Information Technology
Whitireia And Weltec
Wellington, NZ07.2024
Bachelor of Arts - Political Science And International Relations
Victoria University Of Wellington
11.2020
NZQA Qualification: NCEA Level 1,2 And 3 -
Wellington Girls' College
Thorndon, Wellington12.2017
Skills
- Microsoft Office Suite Proficiency
- Cash Register Operation
- Product Organization
- Food Preparation
- Cash Handling
- Sales Goals
- Client Needs Assessment
- Communication skills
- Cross Cultural Competency
- Social Media Coordination
References
- Eyob Teshome (Youth community leader), 020 4142 3080
- Jacqueline Wilton (Jacqs) - Manager of Changemakers Resettlement Forum, 022 457 6839
Hobbies and Interests
- Singing - been an active participant in a church chorus
- Reading
- Watching movies
- Playing/watching physical activities
- Hair Afrika - Braiding hair at a salon
Languages
Amharic
Native or Bilingual
Timeline
Office Coordinator and PA to the Manager
Changemakers Resettlement Form
07.2022 - Current
Customer Representative
Datacom
08.2021 - 10.2022
Customer Service Cashier
New World
02.2019 - 08.2021
Front of Houses/ Waitress
Blue Nile Restaurant
11.2018 - 06.2020
Waitress/Caregiver
Te Hopai Home and Hospital Limited
03.2016 - 02.2018
Barista
Mother of Coffee Ethiopian Foods
01.2015 - 02.2016
Master of Management - Information Technology
Whitireia And Weltec
Bachelor of Arts - Political Science And International Relations
Victoria University Of Wellington
NZQA Qualification: NCEA Level 1,2 And 3 -
Wellington Girls' College
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