Betsy Puna
Hastings
Summary
Dynamic leader with a proven track record at JCR Services Ltd, excelling in pastoral counselling and community engagement. Skilled in developing impactful programs and fostering spiritual growth, I effectively mentored emerging leaders while enhancing service delivery. Committed to collaboration and innovation, I prioritize compassionate support and conflict resolution to uplift individuals and communities.
Knowledgeable with proven ability to support and guide individuals through various life challenges. Successfully implemented programs that foster emotional and spiritual growth. Demonstrated empathy and active listening skills to build trust and provide effective pastoral care.
Overview
5
5
years of professional experience
Work History
Leader of Pastoral Care
JCR Services Ltd
12.2022 - 06.2025
- Supported pastoral care initiatives through active participation in community outreach programs.
- Assisted in organizing events to foster spiritual growth and community engagement.
- Collaborated with team members to develop resources for emotional support services.
- Engaged with individuals seeking guidance, providing compassionate listening and assistance.
- Contributed to the maintenance of a welcoming environment for congregants and visitors.
- Coordinated special events such as retreats, conferences, workshops, ensuring a positive experience for attendees.
- Established partnerships with local organizations to address social issues affecting the community from a faith-based perspective.
- Facilitated conflict resolution among members of the congregation when disputes arose or tensions surfaced.
- Provided crisis intervention and support for individuals experiencing personal or family difficulties.
- Mentored emerging leaders by providing opportunities for skill development and personal growth within the organization''s structure.
Reintegration Manager
Ministry of Social Development
11.2020 - 11.2022
- Developed and implemented social development programs enhancing community engagement.
- Coordinated interdepartmental initiatives to streamline service delivery processes.
- Led a team in strategic planning sessions, aligning objectives with organizational goals.
- Analyzed program effectiveness using data-driven insights to improve service outcomes.
- Facilitated training sessions for staff, fostering professional development and skill enhancement.
- Established partnerships with local organizations to expand outreach initiatives effectively.
- Monitored and evaluated program performance, providing actionable recommendations for improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Education
Certificate - Numeracy And Literacy
Te Wānanga O Aotearoa
Hastings, NZUnit Standards - Marae Emergency Preparedness Plan And Activation
National Emergency Management Agency
Wellington, NZ01-2025
Skills
- Pastoral counselling
- Motivational skills
- Spiritual guidance
- Full Driver Licence
- Clean Police Vetting
- First Aid Certificate
- Active member of Matahiwi Marae
- Active member of Ngāti Kahungunu
Timeline
Leader of Pastoral Care
JCR Services Ltd
12.2022 - 06.2025
Reintegration Manager
Ministry of Social Development
11.2020 - 11.2022
Certificate - Numeracy And Literacy
Te Wānanga O Aotearoa
Unit Standards - Marae Emergency Preparedness Plan And Activation
National Emergency Management Agency