Beverly Papalii-So’oa
Auckland
Summary
Dynamic hairdresser with a proven track record excelling in balayage techniques and client engagement. Recognized for building lasting relationships and enhancing customer satisfaction through exceptional service. Skilled in precision cutting and adept at managing high-pressure situations, ensuring clients leave with stunning results and a memorable experience.
Experienced Stylist with 20+ years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use styling tools and products to achieve desired outcomes.
Overview
18
18
years of professional experience
Work History
Self Employed Hairdresser
Self Empployed
09.2007 - Current
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
Coaching Assistant
Catalyst HQ
02.2024 - 11.2024
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Developed and implemented training drills to improve indidivual cohesiveness and performance.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed strong relationship with members to assist in reaching goals, build trust and rapport.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Motivated members to become stronger, more agile, and more effective through training habits and proper nutrition.
- Advised head coach/trainer on discipline, performance, and other decision-making areas.
- Maintained a safe and organized practice environment, ensuring all equipment was properly set up and stored.
- Built positive and productive relationships with gym members.
- Demonstrated high level of respect for management and gym members.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Analyzed client feedback to adjust coaching sessions accordingly.
Customer Service Representative
Call Centre People Recruitment
02.2023 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information during Census 2023
Education
Level 3 Hairdressing Certificate - Hairdressing
Te Wananga
Otahuhu, Auckland 11-2003
High School Diploma -
Otahuhu College
Auckland12-2001
Skills
- Balayage technique
- Hair straightening
- Blow-drying expertise
- Chemical safety
- Client engagement
- Chemical application
- Updo creations
- Foils and balayage
- Precision cutting
- Highlights and lowlights
Languages
Samoan
Interests
Sunday School, Youth group work and our young adults group at church
- Enjoy participating in group workouts for overall physical and mental well-being
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Pilates
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
- Gardening
- Playing Sports
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Coaching Assistant
Catalyst HQ
02.2024 - 11.2024
Customer Service Representative
Call Centre People Recruitment
02.2023 - 04.2023
Self Employed Hairdresser
Self Empployed
09.2007 - Current
Level 3 Hairdressing Certificate - Hairdressing
Te Wananga
High School Diploma -
Otahuhu College
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