I'm a person who values collaboration and cooperation, whether working independently or as part of a group. I am receptive to others' ideas, always seeking to find common ground and devise solutions that align with our shared goals. I thrive in dynamic and challenging work environments, where I can contribute to the team's success by effectively communicating and fostering positive relationships. My approachable nature and willingness to understand others' perspectives make me a valuable asset in any setting.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Massage Therapy
Kota Damansara, Kuala Lumpur
12.2023 - 02.2024
Promote products and services to customers to encourage sales.
Answered customer inquiries and provided accurate information regarding products and services.
Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Sales Design Consultant
De Leaf Design and Consultant
Kota Damansara, Kuala Lumpur
07.2022 - 11.2023
Prepare detailed quotations for clients, including pricing for design services, materials, and labor costs.
Develop design concepts and proposals that meet the client's needs, preferences, and budget, ensuring that the proposed design aligns with the client's vision.
Meet with clients to discuss their requirements, preferences, and budget, and present design proposals.
Conduct site visits to assess the space, take measurements, and gather information needed for the design process.
Identify and approach potential clients to generate leads and increase sales.
Meet with contractors to negotiate prices, discuss project requirements, and coordinate site logistics.
Meet with suppliers to understand materials, prices, and availability, and to select appropriate materials for the project.
Work as a team with in-house designers to produce design concepts and proposals, ensuring that designs meet client requirements and project standards.
Act as project manager, coordinating with contractors, suppliers, and other stakeholders to ensure that every stage of construction meets deadlines and project standards.
Interior Designer
PPlus Design
Kota Damansara, Kuala Lumpur
11.2021 - 06.2022
Produce 2D detailed technical drawings such as floor plans, elevations, and sections that accurately represent the design intent and meet building code requirements. 3D drawing for visualization.
Develop design concepts and proposals that address the client's needs, preferences, and budget, ensuring that the proposed design aligns with the client's vision.
Source and select furniture, fixtures, materials, and finishes that meet customer aesthetic and functional requirements, while also considering durability, maintenance, and sustainability.
Able to work as a team to meet client and project requirement.
Property Consultant
GS Realty
Chan Sow Lin, Kuala Lumpur
05.2019 - 10.2021
Utilize various channels such as advertisements, open houses, and listing services to promote properties for sale.
Provide guidance and assistance to sellers and buyers, helping them to market and purchase property at the right price and under the best terms.
Continuously learn about the property market and industry trends to provide up-to-date information and advice to clients.
Handle both rental and sales transactions, assisting clients in finding the right property to rent or buy.
Collaborate with developers, bankers, and other industry professionals to satisfy customer needs and close deals successfully.
Prepare and review contracts, leases, and other legal documents related to property transactions, ensuring that all paperwork is accurate and complete.
Interior Designer Intern
Invent 360
Petaling Jaya, Kuala Lumpur
08.2018 - 02.2019
Create detailed 2D and 3D drawings for event organizers, including floor plans, layouts, and perspective views.
Work closely with colleagues to plan event proposals, ensuring that designs are aligned with the client's vision and requirements.
Participate in brainstorming sessions to develop creative ideas for event booth designs, considering factors such as theme, target audience, and brand identity.
Provide support to event organizers during the execution phase, ensuring that booth setups are as per the design, and making on-site adjustments as needed.
Retail Sales Associate
UNIQLO
Petaling Jaya, Kuala Lumpur
05.2015 - 09.2016
Handle customer transactions, accurately process payments, issue receipts, and manage cash drawer.
Proactively engage with customers to understand their needs, promote products, and increase sales.
Maintain store cleanliness, organize shelves, and ensure products are displayed attractively.
Offer personalized advice on clothing combinations based on customer preferences and current trends.
Adapt to a dynamic and fast-paced work setting, ensuring efficient service delivery.
Ensure the store is visually appealing, with an emphasis on product display and cleanliness.
Collaborate with colleagues to ensure daily operations are seamless and contribute to a positive work environment.
Kindergarten Teacher
TOM & MARY KINDERGARTEN
JALAN BAKAU, Perlis
01.2014 - 06.2014
Teach English and Math Subject
Take care of children
Maintain cleanliness of the school
Education
BA(Hons) in Interior Architecture And Design - Interior Architecture And Design
Nottingham Trent University
Kuala Lumpur
05-2019
Skills
Sales Presentations
Client Needs Assessment
Customer Retention
Performance Management
Marketing Strategy
Product Knowledge
Customer Assistance
Problem-Solving Abilities
Teamwork and Collaboration
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Professional
Thai
Professional
Malay
Professional
Hobby and Interest
Foodie
Swimming
Extreme Sport
Music and Movies
Visit Art Gallery and Museum
Timeline
Customer Service Representative
Massage Therapy
12.2023 - 02.2024
Sales Design Consultant
De Leaf Design and Consultant
07.2022 - 11.2023
Interior Designer
PPlus Design
11.2021 - 06.2022
Property Consultant
GS Realty
05.2019 - 10.2021
Interior Designer Intern
Invent 360
08.2018 - 02.2019
Retail Sales Associate
UNIQLO
05.2015 - 09.2016
Kindergarten Teacher
TOM & MARY KINDERGARTEN
01.2014 - 06.2014
BA(Hons) in Interior Architecture And Design - Interior Architecture And Design
Nottingham Trent University
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