Bhagya Perera

Merchant Onboarding:

• Processing merchant applications: Manage the full lifecycle of merchant onboarding, from initial engagement up to the final setup.
• Compliance/Customer Due Diligence: Ensure all merchants' documentation complies with relevant regulatory and internal company policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• Conducting background checks on customers, and performing risk assessments to ensure compliance with regulatory and company policies.
• Work closely with compliance, product, and business teams to resolve client concerns, and ensure smooth onboarding processes

Merchant Maintenance:

• The main point of contact for the clients in addressing concerns and inquiries, solving customer challenges, and advising solutions in their ongoing merchant maintenance queries.
• Balance workload with customer interactions and internal processes.