Bhagyaraj Pillai
Hamilton,WKO
Summary
Dynamic Customer Service Advisor with a proven track record at Meridian Energy &MYOB excelling in complaint handling and customer relations. Adept at problem-solving and fostering team collaboration, I consistently enhance customer satisfaction through effective solutions and technical support, ensuring a seamless experience for clients.
Overview
15
15
years of professional experience
Work History
Customer Service Advisor
Meridian Energy
01.2013 - 10.2024
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Processed transactions efficiently, ensuring a smooth experience for customers.
- Maintained knowledge of products and services to support customer needs effectively.
- Collaborated with team members to resolve issues quickly and enhance customer satisfaction.
Duty Supervisor
PAK'nSAVE
12.2009 - 12.2010
- Supervised daily operations to ensure adherence to store policies and compliance standards.
- Trained and mentored team members on best practices for customer service and product handling.
- Implemented efficient inventory management procedures to optimize stock levels and reduce waste.
- Coordinated staff scheduling to maintain optimal coverage during peak shopping hours.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Monitored store performance metrics, identifying areas for improvement and operational efficiency.
- Maintained cleanliness and organization of the sales floor, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Reviewed performance data regularly adjusting staffing needs accordingly maximizing productivity during peak hours.
Customer Success Representative
Myob Nz
01.2011 - 02.2013
- IT analysis and client servicing , providing support with MYOB accounting and payroll software for efficient functioning for our clients in Newzealand and Australia .
- Provided exceptional support to customers, ensuring timely resolution of inquiries and issues.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Monitored customer feedback and identified areas for service improvement and optimization.
Education
Certificate - Construction Trade Skills Carpentry ( Level 3)
G&H Training Limited (NZQF)
Te Rapa, WKO01.2020
Graduate Diploma - Human Resources Management
Ara Institute of Canterbury
Christchurch, New Zealand03.2016
Graduate Diploma - Information And Communication Technology
Ara Institute of Canterbury
Christchurch, New Zealand09.2010
Skills
- Call center experience
- Customer relations
- Call center operations
- KPI monitoring
- Customer focus
- Sales proficiency
- Customer service excellence
- Complaint handling
- Payment processing
- Live chat support
- Proficient in software
- Product or service support
- Customer service
- Store maintenance
- Technical support
- Product knowledge
- Problem-solving
- Time management
- Critical thinking
- Multitasking and organization
- Team collaboration
- Active listening
- Problem resolution
- Computer proficiency
- Data entry
- Technical troubleshooting
Languages
English, Hindi, Tamil & Malayalam
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Currently I am a full time father looking after my 11 year old and 5 year old .
Looking forward to resume my professional career as our personal circumstances have changed and do have help form our parents for child care .
I am a Newzealand citizen.
Timeline
Customer Service Advisor
Meridian Energy
01.2013 - 10.2024
Customer Success Representative
Myob Nz
01.2011 - 02.2013
Duty Supervisor
PAK'nSAVE
12.2009 - 12.2010
Certificate - Construction Trade Skills Carpentry ( Level 3)
G&H Training Limited (NZQF)
Graduate Diploma - Human Resources Management
Ara Institute of Canterbury
Graduate Diploma - Information And Communication Technology
Ara Institute of Canterbury