Bhalajhi Subramanian
Auckland,AUK
Summary
An outgoing Business & Management professional with expertise in delivering excellent Administrative and operational assistance. Utilises diverse talents and skills to achieve a company's strategic and operational targets. Extensive experience in long-term planning, performance improvement, staff development, and promoting employer's culture and profitability. Possesses a comprehensive understanding of administration and operations management policies and regulations—completed professional development course in Data Science.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Application Analyst
Hawke's Bay Regional Council
Napier City, HKB
02.2023 - Current
- Utilized Power BI for data visualisation and analysis to support business decision-making processes, providing insights into key performance indicators and trends
- Implemented process automation using Power Automate to streamline workflows and improve operational efficiency within business applications, including identifying bugs in flows to ensure seamless automation
- Conducted thorough data analysis using SQL to extract, transform, and analyze data from various sources, providing valuable insights to stakeholders
- Collaborated with stakeholders from different departments to analyze business requirements and design solutions, utilizing Visio for process mapping and documentation
- Managed project tasks and tracked progress using JIRA, ensuring timely delivery of business application enhancements and change requests
- Assisted in the development and promotion of Business Cases for change requests, leveraging tools such as Power BI for data-driven presentations and analysis
- Facilitated end-user training sessions to ensure effective utilisation of business applications, creating comprehensive training materials using Power BI and Power Automate
- Provided support and guidance to Super Users within the business, equipping them with the necessary skills to deliver Level 1 support and troubleshoot issues independently
- Engaged with vendors through support calls and regular interactions, utilising JIRA for issue tracking and resolution management
- Documented Service Level Agreements (SLAs) in collaboration with stakeholders and vendors, ensuring alignment with business objectives and expectations
- Identified opportunities for innovation and proposed new technologies, including Office 365 tools, to enhance business processes and engagement with the community
- Contributed to ICT projects by leveraging software tools such as Power BI, Power Automate, SQL, Visio, and JIRA to fulfil project requirements and support senior team members as needed.
Contract Accounts Administrator
Ventia Services Group
03.2022 - 08.2022
- Supported Trade Team Managers in updating and cleansing work orders in SAP, ensuring all costs were captured
- Submitted quotes to Council for chargeable work and followed up on outstanding quotes from sub-contractors
- Developed and continuously improved maintenance documentation, tools, and reports
- Ensured adherence to work permit systems and Ventia SHEQ standards
- Identified performance improvements and developed business cases to initiate and implement proposed improvements
- Monitored and drove timely rectification of maintenance programs within timeframes via escalation process and communication with relevant stakeholders
- Reported on problems or areas for improvement and provided evidence-based certification where required
- Ensured permits to work, licenses, SHEWMS, and other maintenance documentation were up to date
- Notified management and stakeholders of critical escalations per stakeholder engagement and communication management plans.
Project Administrator (Facilities & Development)
District Health Board (Assignment under Alpha recruitment)
08.2021 - 03.2022
- Assisted with project support IT Asset redeployment and Fleet management
- Managed and coordinated communication between department members and service providers/stakeholders
- Tracked service requests, inquiries, and issues from stakeholders and coordinated meetings between department members and service providers/stakeholders
- Researched and analysed contract-related information, including supplier contract reporting, and provided reports regarding contract activity and performance
- Gathered financial or service data from various sources to perform analysis, forecast, and report to assist in decision-making
- Ensured all relevant Commercial Contracts Management and Implementation documents were electronically filed in the appropriate folders
- Monitored contract performance and compliance under the contract management plan or related policies and procedures
- Liaised with the Commercial Contracts Management & Implementation teams and ADHB Comms to ensure information on the ADHB Intranet was kept up to date
- Managed entries into risk and incident systems, ensuring own and others' safety at all times and complying with policies, procedures, and safe work systems.
Service Coordinator
Health Care New Zealand
04.2021 - 07.2021
- Handled rapid response project for the northland region and managed all the clients and stakeholders for the region
- Receive and respond to referrals and other calls from people we support, Funders, Support Workers, and other stakeholders, communicating in a firm, clear and positive manner
- Provided a first-call resolution help-desk service for clients and potential clients and their family/whanau, Support Workers, Managers, Funders, and other stakeholders
- Ensured accurate and timely setup, initial contact, and onboarding processes for new customers
- Operate and update company systems such as the Customer Management System (CMS), including funder referral information, service plan changes, and roster requirements, in a timely and accurate manner and actively seek information if incomplete
- Coordinate cover for unplanned relief and short-term roster changes and vacancies to ensure customers' needs are met, and service plan requirements are fulfilled in a timely and responsive manner
- Actively and positively engaged and contributed as a member of the Service Centre team
- Implemented improved processes and provided advice consistent with organisational plans, policies, and values
- Assist with reporting, investigating, and resolving complaints, incidents, and Sentinel events
- Ensured a sound understanding of and adherence to process control procedures as appropriate
- Meet the company's Service Level Agreement (SLA) requirements, focusing on first-call resolution, referrals' no-decline policy, and other appropriate policies
- Engaged with quality initiatives of the organisation.
Technical Advisor
Concentrix
07.2020 - 04.2021
- Manage daily and special orders and operations for specific accounts
- Provide estimates and documentation, recommending a level of work and obtaining agreement
- Managed 50 calls per day and initiated the troubleshooting steps for the issues faced by the customers
- Update and document accounts, including orders, escalations, and transactions
- Work with other departments to ensure the flow of goods and services and clear communication
- Work with the team to Clear the queries of the customers
- Used coordination and planning skills to achieve results according to schedule
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations, and provided exceptional service
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- We have demonstrated respect, friendliness, and willingness to help wherever needed
- Consulted with project management during group installations.
Operations Assistant
Neuron Mobility Pte. Ltd.
01.2020 - 04.2020
- Assisted with day-to-day operations of the facility, including scheduling and customer service
- Managed and maintained a file system covering expenses, reports, and support documentation
- Boosted customer experiences by delivering superior customer service, issue resolution, and merchandising
- Assisted the operations manager with planning routine operations and special projects.
Project Coordinator
Savoir Faire
06.2018 - 07.2019
- Directly supports Program Manager or Project Manager by maintaining personnel and other files; prepares correspondence, schedules, and coordinates travel
- Assists in the development of reports, presentations, and meeting materials
- Performs other general administrative/project management duties as assigned
- Engaging in target sheet review, auditing KAIZENs completed, monitoring 5S auditing, and standard Operations for aspects of the KAIZEN process
- Working in partnership with business units to develop LEAN strategies
- Managing training and coaching efforts within the KPO and throughout the organisation in LEAN principles and workshop leadership
- Maintaining and updating KPO LEAN training materials
- Facilitates improvement events such as KAIZENs, 3Ps, 5Ss, and non-KAIZEN events
- Served as an AHS coach and mentor for LEAN training and facilitation
- Manages the effort to support the organisational LEAN implementation
- Manage the administration of baseline assessments of LEAN application (including target sheets, 5S achievement, education, and training needs, KAIZEN newspaper implementation, and Standard Work implementation); facilitate reporting of KAIZEN metrics into Visibility and Story Boards
- Operated as advisor pertinent to the tasks, projects, and activities to obtain desired improvement outcomes
- Afforded a lean philosophy for constant enhancement tools and methods
- We built an SOP for new plants for stakeholders
- Made analysis, built a defect data report, and analysed it for development through the lean methodology
- Update the production status by building a suitable ERP system for the production method
- We forecast the monthly production and set the monthly target for production outcomes
- Developed and established solutions to different complex problems
- Functioned to resolve various scope problems that require variable factors evaluation for data analysis
- Expressed good judgment in selecting techniques and methods to attain results
- Responded to business unit managers' requests to improve productivity and process competence
- Provide ongoing administrative support to senior executives, driving organisational success by managing daily operations and special projects.
Administration Coordinator
ARN Motors
07.2017 - 05.2018
- Accurately manage and maintain client records within systems aligned with company procedures
- Demonstrate sound knowledge to support clients with correct information on the range of services and products
- Administration, order processing, email-relevant correspondence, database entry
- Reviewed repeated operations and business management issues to improve the company's problems
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers
- Trained two administrative assistants during company expansion, ensuring that they paid explicit attention to company policies and minute details
- Maintained utmost discretion when dealing with sensitive topics
- Managed travel and expense reports for department team members
- Delivered clerical support by efficiently handling various standard and unique requirements.
Executive Customer Service Representative
Omega Healthcare Management Services
07.2016 - 05.2017
- Understand the client requirements and specifications of the project
- Ensure targeted collections are met on a daily/monthly basis
- Process claims and ensure supplies are met
- Analyze the rejected/denied claims and understand the reasons for rejections
- Meet the productivity targets of clients within the stipulated time
- Ensure that the deliverables to the client adhere to the quality standards
- Ensure follow-up on pending claims
- Prepare and maintain status reports.
Education
Post-graduate Diploma in Business Management -
Auckland University of Technology
05.2020
Bachelor of Mechanical Engineering (UG): Mechanical -
Anna University
05.2016
Skills
- Power BI
- Data visualization
- CSR skills
- Problem-solving
- Requirement Gathering
- Azure
- SQL
- Database management
- Process Documentation
- SharePoint /database management
- Troubleshooting
- Effective Time Management
- Power Automate
- Lean and Six Sigma
- Contracts management
- Power Apps
- Office 365 suite
- DataScape
- JIRA
- ERP System experience
- Requirements Gathering
- Data Analytics
- Stakeholder Communication
- Enterprise Resource Planning
- Data Modeling
- Problem-solving aptitude
- Systems Analysis
- Adaptability and Flexibility
- Project Documentation
- Technical Analysis
- Continuous Improvement
Websites
Certification
- Excel Essential Training (Office 365/Microsoft 365)
- Phone-Based Customer Service
- Creating a Culture of Collaboration
- Managing Team Conflict
- Communication within Teams
- Process Improvement Foundations
- The Complete SQL Bootcamp 2022
- Data Analytics with Tableau
- Microsoft Power Power BI desktop for Business Intelligence
- The Complete Agile Scrum Fundamentals Course
Timeline
Business Application Analyst
Hawke's Bay Regional Council
02.2023 - Current
Contract Accounts Administrator
Ventia Services Group
03.2022 - 08.2022
Project Administrator (Facilities & Development)
District Health Board (Assignment under Alpha recruitment)
08.2021 - 03.2022
Service Coordinator
Health Care New Zealand
04.2021 - 07.2021
Technical Advisor
Concentrix
07.2020 - 04.2021
Operations Assistant
Neuron Mobility Pte. Ltd.
01.2020 - 04.2020
Project Coordinator
Savoir Faire
06.2018 - 07.2019
Administration Coordinator
ARN Motors
07.2017 - 05.2018
Executive Customer Service Representative
Omega Healthcare Management Services
07.2016 - 05.2017
Post-graduate Diploma in Business Management -
Auckland University of Technology
Bachelor of Mechanical Engineering (UG): Mechanical -
Anna University
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