Bharat Chaudhary

Trained in Frontline Levels 1, 2, and 3 across General Business and Employer streams.

Respond to customer inquiries via phone and web messages regarding tax matters.

Provide accurate information on tax obligations, refunds, and entitlements.

Assist customers in filing tax returns and using digital self-service options (myIR).

Support customers in resolving compliance issues, maintaining professionalism and confidentiality.

Escalate complex cases to specialist teams while ensuring accurate records of interactions.

Contribute to compliance and debt collection activities, helping customers address outstanding payments while upholding legislative requirements.

Work collaboratively across internal teams to ensure consistent and lawful customer outcomes.

Handle emotionally sensitive or high-stakes discussions with empathy and clarity.

Self-Employed | Oct 2020 – Present, Hamilton

Manage day-to-day operations including job scheduling, client liaison, and quotations.

Conduct on-site inspections across Waikato region for new business and contract pricing.

Perform industrial and residential cleaning to high safety and hygiene standards.

Handle supply inventory, health & safety compliance, and regular maintenance of tools.

Oversaw complete business operations including food prep, customer service, and compliance.

Managed payroll, staff rostering, inventory, GST returns, and council licensing.

Delivered exceptional customer experiences while maintaining food safety and hygiene.

• Managed hotel operations overnight, including safety, reporting, and guest service.
  
  Generated reports for daily financials and operational planning.
  
  Addressed guest concerns and supported team in ensuring seamless handover.
  
  Engaged with international tourist groups, providing orientation and assistance during stays.