Bharat Dogra
Manukau
Summary
With a dynamic career spanning diverse sectors, I bring a wealth of experience in entrepreneurship, account management, and business development. Over seven years, I successfully owned and operated my own business, achieving significant growth by doubling turnover and innovatively introducing a wholesale income stream. As an Exports Key Account Manager for Office Max, I honed my skills in client relations, negotiation, and strategic planning, contributing to the expansion of international sales channels.
Currently serving as an Account Manager at Earn Learn Te Pukenga, an industry training organization, I am passionate about facilitating the growth and development of apprentices and fostering mutually beneficial relationships with employers and stakeholders. In this role, I excel in stakeholder engagement, program customization, and project coordination, driving positive outcomes for both learners and businesses alike.
I am now seeking new opportunities to leverage my entrepreneurial spirit, strategic mindset, and client-focused approach in a dynamic business environment.
Overview
13
13
years of professional experience
Work History
Account Manager
Earn Learn - Te Pukenga
2023.12 - Current
- Stakeholder Liaison: Acted as a primary point of contact between Earn Learn Te Pukenga, polytechnics, employers, and apprentices, ensuring clear communication and coordination to achieve optimal outcomes for all parties involved.
- Apprenticeship Facilitation: Facilitated the placement and onboarding of new apprentices, collaborating with internal teams to match apprentices with suitable employers and polytechnic programs based on their skills, interests, and career goals.
- Employer & Apprentice Relationship Management: Cultivated and maintained strong relationships with employers and apprentices, understanding their needs, challenges, and objectives to provide tailored support and guidance throughout the apprenticeship journey.
- Program Customization: Worked closely with polytechnics and employers to customize apprenticeship programs according to industry standards, regulatory requirements, and specific job roles, ensuring apprentices received relevant training and development opportunities.
- Performance Monitoring: Monitored apprentice progress and performance, conducting regular check-ins and assessments to identify areas for improvement and provide timely feedback and support.
- Problem Resolution: Addressed any issues or concerns raised by employers, apprentices, or polytechnics, working collaboratively to find solutions and ensure a positive and productive apprenticeship experience for all parties involved.
- Data Analysis and Reporting: Generated reports and analyzed data related to apprentice placements, outcomes, and program effectiveness, providing insights and recommendations for continuous improvement and strategic decision-making.
Export Sales Rep/International Key Account Manager
Officemax NZ Ltd
2021.09 - 2023.11
- Responding to RFP, RFQ, RFI
- Contributing to financial targets of customer portfolio - revenue/ GP, retention, and growth of a portfolio of high-value Enterprise customers/accounts
- Supporting the delivery of strategic customer plans
- Business acumen, International accounts/portfolio management, & FMCG experience.
- Sourcing customer products from a range of suppliers to suit customer requirements
- Proactive and reactive sales and customer service
- Maintain excellent relationships with customers from understanding the contract, scope of works and commercial rates to accuracy of billing, customer surveys and business reviews
- Achieve set portfolio and new business growth targets
- Delivery on clients reporting requirements - weekly, monthly & QBR's
- Interact with Finance department and support the retrieval of outstanding payment for services
- Lead cross-function teams for customer-based projects
- Actively participate in the process of winning new business by working with Projects to ensure efficient results.
- Responsible for the implementation and growth of new business accounts
Specialist Helpdesk Representatives
Officemax NZ Ltd
2018.02 - 2021.08
- Raising Purchase orders
- Build and maintain key relationships with suppliers
- Provide excellent customer experiences over the phone & email Ensure quotes are provided and products orders are placed
- Follow up on existing enquiries to ensure a timely result Process
- Service invoices Chasing outstanding invoices and escalating Excel – Vertical Look up, formatting, initiating graphs
Entrepreneur/ Store Owner
Jaat Brothers NZ Ltd
2011.08 - 2018.01
- Displaying and selling goods adhering to store policies
- Banking and Administration PAYE & ERP Systems Assists office staff in maintaining files and database Inventory Management Assigns jobs and duties to office staff as needed
- Monitors office operations
- Serves as the go-to for office inquiries and conflicts Manages staff schedules
- Tracks office supply inventory and approves supply orders
- Assists in the preparation of department budgets and expenses
- Cross sell & upsell to on & off premises clients Maintaining excellent relationships with B2B clients to ensure repeat business.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
Education
Associate of Arts - Sports And Recreations
Auckland University of Technology
Auckland, NZ06.2011
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Relationship Building
- Client Relationship Management
- Goal-Oriented
- Relationship building and management
- Project Management
- Strategic Account Planning
- Contract Negotiation
- Revenue Generation
- Client Development
- Vendor Relations
- Forecasting abilities
Accomplishments
Officemax- Export Sales
- Achieved 14% growth with 8% profitability with current accounts by upselling & cross-selling.
- I have also generated $800,000 worth of revenue by signing up with 10 new accounts
Entrepreneur- Business Owner
Traded as Pacific Liquor
- As a business owner, I increased my annual turnover from $468,000 to over $1.1 Million for retail sales through targeted marketing, maintaining excellent customer relationships, category management, and closing/negotiating big ticket sales.
- By generating new leads, I also started selling to ON & OFF licensed business owners which opened up a new source of income for me and led to an increase in wholesale sales by $500,000 annually.
https://www.linkedin.com/in/bharat-dogra-366a44206/
Linkedin Profile
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Account Manager
Earn Learn - Te Pukenga
2023.12 - Current
Export Sales Rep/International Key Account Manager
Officemax NZ Ltd
2021.09 - 2023.11
Specialist Helpdesk Representatives
Officemax NZ Ltd
2018.02 - 2021.08
Entrepreneur/ Store Owner
Jaat Brothers NZ Ltd
2011.08 - 2018.01
Associate of Arts - Sports And Recreations
Auckland University of Technology
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