BHARAT KUMAR
Hamilton,WKO
Summary
Experienced IT Technical Support Engineer with over four years of experience troubleshooting, installing, and maintaining network systems. Demonstrated expertise in utilizing Ticket CRM for resolving complex network issues, configuring devices, and providing comprehensive user support. Committed to continuous learning and fostering strong relationships with clients and team members to optimize operational efficiency. Professional IT Support Engineer with a strong background in delivering technical assistance and resolving hardware and software issues. Proficient in network troubleshooting, system maintenance, and delivering exceptional customer service to ensure seamless IT operations. Known for a strong focus on teamwork and adaptability, consistently surpassing performance targets. Recognized as reliable and flexible, consistently aligning with evolving organizational needs and priorities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Support Worker
Spectrum Care
08.2023 - Current
- Providing high-quality support to individuals, ensuring effective communication and relationship building
- Maintaining meticulous records and reports, ensuring accurate information management and compliance
Support Worker
Idea Services
07.2021 - 08.2023
- Supported individuals with daily activities, enhancing problem-solving abilities in diverse situations
- Documented incidents and daily reports, strengthening attention to detail and recordkeeping
Team Member
KFC
09.2020 - 06.2021
- Handled customer orders and trained new staff, developing strong interpersonal and training skills
Senior Executive Technical Support
World Phone Internet Services
11.2014 - 03.2019
- Used ticketing systems to manage and process support actions and requests.
- Provided technical support for internet services, resolved network-related queries
- Led a team for a Fibre project, demonstrated leadership and project management skills
- Collaborated with network operations and third-party vendors to address and resolve physical network issues
- Provided support to remote area servers through putty, Team-viewer & Cisco WebEx
- Practiced on VOIP (Voice over IP) products for few times.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshoot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Graduate Diploma - Applied Information Technology
Waikato Institute of Technology
Hamilton, NZ06.2020
Bachelor of Science - Electronic & Communication Engineering
Haryana Institute of Engineering & Technology
Haryana, India06.2014
Skills
- Troubleshooting Network Problems
- Network Management
- Device Management
- Technical Proficiency
- Effective Communication
- Monitoring and Maintenance
- Remote desktop support
- IT Help Desk Assistance
- Incident Resolution Coordination
- ITIL Process Management
Certification
- ITIL Foundation Certificate in IT Service Management.
- FortiGate Essential 6.2 Certificate, Fortinet.
- Pursuing AWS Certified Cloud Practitioner Course.
Driver License
New Zealand Class 1 Full Driver License
Hobbies and Interests
- I love spending time in my house garden in spare time.
- I like working with my hands and fixing things.
- Passionate about networking technologies and continuous professional development.
Timeline
Community Support Worker
Spectrum Care
08.2023 - Current
Support Worker
Idea Services
07.2021 - 08.2023
Team Member
KFC
09.2020 - 06.2021
Senior Executive Technical Support
World Phone Internet Services
11.2014 - 03.2019
Graduate Diploma - Applied Information Technology
Waikato Institute of Technology
Bachelor of Science - Electronic & Communication Engineering
Haryana Institute of Engineering & Technology
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