Bharat Sarpal
Christchurch,CAN
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Insurance Consultant
IAG New Zealand
- Streamlined client onboarding processes by implementing efficient data collection methods and reducing paperwork.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Developed comprehensive risk management strategies for clients, resulting in reduced insurance costs and greater coverage protection.
Banker
Bank Of New Zealand
07.2022 - Current
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Led training programs with my manager for existing employees to get them trained for Internet Banking for Business.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Provided advice on different bank products and financial options.
- Educated customers on online banking and mobile banking applications.
- Established rapport with new clients to increase satisfaction and loyalty.
- Established great relationship with 3 different teams in absence of team leaders.
- Working closely with Workforce management, maintaining overseas identification, managing and assisting bankers, looking after their day 2 day needs.
- Providing insight data for internal transfers and mitigating them.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisting in managing National Support Chat on weekends.
- Qualified in Internet Banking for Business. Maintained support chat for Internet Banking for Business occasionally too.
COVID-19 Non-Clinical Advisor
Ministry Of Health
07.2021 - 10.2021
- Enhanced pandemic response efficiency by streamlining communication between healthcare providers and government agencies.
- Reduced misinformation by providing accurate and up-to-date information on COVID-19 prevention and treatment options.
- Assisted in the design of contact tracing programs, resulting in better containment of potential outbreaks.
- Contacted clients in person, by phone or in writing to ascertain compliance
with required or recommended actions. - Created spreadsheets using Microsoft Excel for daily, weekly and monthly
reporting.
Customer Service Representative
MYOB AUS PTY LTD
03.2020 - 07.2021
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Checkout Operator
Pak N Save
05.2018 - 03.2020
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Consistently met or exceeded daily sales goals through accurate cash handling and efficient transactions.
Education
Accounting And Business Management
ARA INSTITUTE OF CANTERBURY (NEW ZEALAND)
07.2017
Skills
- Great customer service (Averaged 200 surveys every month at 95% whilst at MYOB)
- Excellent Time Management
- Can do, Will do Attitude
- An Optimist
- Self-Motivated
- Stoic person with a learning attitude
- Confident at doing jobs
- Customer Billing
- Client needs analysis
- Time Management
- Records Maintenance
- Problem-Solving
- Multitasking Abilities
- Adaptability and Flexibility
- Team Collaboration
- Customer Complaint Resolution
- Problem-solving abilities
- Team building
- Self Motivation
- Active Listening
Languages
English
Hindi
Professional Working
Technical Qualification
MS word, Excel, Office, PowerPoint, IOS, Windows Operating system, MYOB products, programs at BNZ.
References
- Max Barnard, 0272041393, Team Manager, BNZ
- Shane King, 02108789368, Assistant Team Manager, BNZ
- Belinda Hunter, 0274964005, Team Manager , BNZ
- Eden Robins, 0273250429, Assistant Team Manager, BNZ
- Nicky King, Manager at MYOB AUS PTY LTD, +6421365916
Hobbies and Interests
- Football (Playing for Halswell United Since last few years)
- Listening to music
- Surfing on Social media and keeping myself up-to-date
- Cooking new dishes
- Learning new languages.
Timeline
Banker
Bank Of New Zealand
07.2022 - Current
COVID-19 Non-Clinical Advisor
Ministry Of Health
07.2021 - 10.2021
Customer Service Representative
MYOB AUS PTY LTD
03.2020 - 07.2021
Checkout Operator
Pak N Save
05.2018 - 03.2020
Insurance Consultant
IAG New Zealand
Accounting And Business Management
ARA INSTITUTE OF CANTERBURY (NEW ZEALAND)
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