Summary
Overview
Work History
Education
Skills
Languages
Technical Qualification
References
Hobbies and Interests
Timeline
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Bharat Sarpal

Christchurch,CAN

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Insurance Consultant

IAG New Zealand
  • Streamlined client onboarding processes by implementing efficient data collection methods and reducing paperwork.
  • Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
  • Developed comprehensive risk management strategies for clients, resulting in reduced insurance costs and greater coverage protection.


Banker

Bank Of New Zealand
07.2022 - Current
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
  • Led training programs with my manager for existing employees to get them trained for Internet Banking for Business.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Opened, closed, and updated accounts for customers.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Provided advice on different bank products and financial options.
  • Educated customers on online banking and mobile banking applications.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Established great relationship with 3 different teams in absence of team leaders.
  • Working closely with Workforce management, maintaining overseas identification, managing and assisting bankers, looking after their day 2 day needs.
  • Providing insight data for internal transfers and mitigating them.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisting in managing National Support Chat on weekends.
  • Qualified in Internet Banking for Business. Maintained support chat for Internet Banking for Business occasionally too.

COVID-19 Non-Clinical Advisor

Ministry Of Health
07.2021 - 10.2021
  • Enhanced pandemic response efficiency by streamlining communication between healthcare providers and government agencies.
  • Reduced misinformation by providing accurate and up-to-date information on COVID-19 prevention and treatment options.
  • Assisted in the design of contact tracing programs, resulting in better containment of potential outbreaks.
  • Contacted clients in person, by phone or in writing to ascertain compliance
    with required or recommended actions.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly
    reporting.

Customer Service Representative

MYOB AUS PTY LTD
03.2020 - 07.2021
  • Streamlined call centre processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Checkout Operator

Pak N Save
05.2018 - 03.2020
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
  • Consistently met or exceeded daily sales goals through accurate cash handling and efficient transactions.

Education

Accounting And Business Management

ARA INSTITUTE OF CANTERBURY (NEW ZEALAND)
07.2017

Skills

  • Great customer service (Averaged 200 surveys every month at 95% whilst at MYOB)
  • Excellent Time Management
  • Can do, Will do Attitude
  • An Optimist
  • Self-Motivated
  • Stoic person with a learning attitude
  • Confident at doing jobs
  • Customer Billing
  • Client needs analysis
  • Time Management
  • Records Maintenance
  • Problem-Solving
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Team Collaboration
  • Customer Complaint Resolution
  • Problem-solving abilities
  • Team building
  • Self Motivation
  • Active Listening

Languages

English
Hindi
Professional Working

Technical Qualification

MS word, Excel, Office, PowerPoint, IOS, Windows Operating system, MYOB products, programs at BNZ.

References

  • Max Barnard, 0272041393, Team Manager, BNZ
  • Shane King, 02108789368, Assistant Team Manager, BNZ
  • Belinda Hunter, 0274964005, Team Manager , BNZ
  • Eden Robins, 0273250429, Assistant Team Manager, BNZ
  • Nicky King, Manager at MYOB AUS PTY LTD, +6421365916

Hobbies and Interests

  • Football (Playing for Halswell United Since last few years)
  • Listening to music
  • Surfing on Social media and keeping myself up-to-date
  • Cooking new dishes
  • Learning new languages.

Timeline

Banker

Bank Of New Zealand
07.2022 - Current

COVID-19 Non-Clinical Advisor

Ministry Of Health
07.2021 - 10.2021

Customer Service Representative

MYOB AUS PTY LTD
03.2020 - 07.2021

Checkout Operator

Pak N Save
05.2018 - 03.2020

Insurance Consultant

IAG New Zealand

Accounting And Business Management

ARA INSTITUTE OF CANTERBURY (NEW ZEALAND)
Bharat Sarpal