Summary
Overview
Work History
Education
Skills
industry certifications
references
Timeline
Generic

Amritpal Singh Sehmi

Auckland,AUK

Summary

I am a highly competent tech expert with an experience of more than 4 years in IT Infrastructure support and development. Skilled in computer repair, technical support, Hardware and Software Installation, Troubleshooting, ICT refresh and relocation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Technical Support Officer

Bunnings Group Ltd
10.2022 - 11.2023
  • Successfully managed and executed a comprehensive hardware replacement project across 48 retail locations throughout New Zealand. This involved seamlessly replacing all Running Point of Sale devices during business hours while effectively managing end-user expectations.
  • Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
  • Successfully completed Zebra mobile device deployment project across the Bunnings sites.
  • Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
  • Coordinated hardware upgrades and software patches, ensuring compatibility and seamless integration across systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Successfully concluded the Bunnings Glenfield Warehouse Refit project, overseeing the reinstallation of both point-of-sale and non-point-of-sale devices. Ensured operational functionality and minimized business impact post-flood event by thoroughly validating all systems before site departure.
  • Improved customer satisfaction by resolving technical issues in a timely manner.
  • Performing proactive and reactive troubleshooting to identifying potential problems.
  • Ensured compliance with industry standards through regular audits of installed hardware components and configurations weekly bases.
  • Maximized the lifespan of all company-owned hardware assets including Microsoft Meeting Rooms technologies by conducting routine maintenance and check-ups.
  • Managed inventory tracking processes, ensuring accurate records of all purchased and deployed hardware assets within the organization.

Technical Support Operator

Johnson Controls Ltd
08.2022 - 10.2022
  • Scheduling of new customer installation and connection to monitoring appointments
  • Ensuring engagement in process development and compliance with process requirements
  • Resolution and prevention of technical difficulties
  • Technical support (L1 - L2) to technicians, vendors, subcontractors, and customers - Security Equipment, Alarm Panels, Sensors, CCTV, Tele-modules, IP Receivers & Communicators using National Operation Centre (NOC)
  • Dispatch field technicians resources to complete, install and service jobs
  • Workforce planning, provisioning, scheduling & deploying of after-hours technicians
  • Responsible to cover Residential customers, Small Business customers, Commercial customers, Monitored and non-monitored alarm customers
  • Follow up on completion of jobs assigned within the commitment date.

Technical Services Operator

Divers Group Ltd
09.2019 - 07.2022
  • Provide technical assistance and support to our clients such as Steel and Tube, Fletcher Building and Air New Zealand
  • Decommission & Commission used IT equipment following the correct process as required by the customer
  • Act as the interim point of contact between Divers Group and customers when decommissioning, commissioning and installing IT system on customer premises where required
  • I have accomplished more than six ICT Projects of renowned companies such as AT Hop, Kainga Ora Homes and Communities, Fletcher Building, Air New Zealand and Fisher & Paykel Healthcare
  • Maintaining servers, desktops, notebooks, switches, tablet phones and other IT Equipments for upgrades, troubleshooting and repair
  • PAT testing and asset tagging new IT assets
  • After completion of job, relocating all IT equipment to the designated location
  • Promote a healthy and safe working environment within the Technical Services Team and ensure adherence to both Divers Group health and safety policy and that of customers when on their premises.

ICT Support Technician

Star Communications Engineering Ltd
05.2019 - 08.2019
  • Plan, design, develop and support ICT network infrastructure with optimum usage of equipment, resolve hardware/software issues
  • Installing software and Operating systems as per client requirements
  • Monitor network performance, diagnose issues, troubleshoot, repair or replace devices if required
  • Install, program and configure Optical Network Terminal and Optical Fibre termination at residential and commercial sites
  • Perform fibre optic splicing, cleaving using highly specialized equipment
  • Liaison with Vision stream and Chorus to accomplish project related activities.

Education

Skills

  • Incident Management
  • Hardware Diagnostics
  • Remote Support
  • Training and Mentoring
  • Project management
  • Mobile Device Repair

industry certifications

  • Microsoft Certified IT Professional (MCITP)
  • Cisco Certification in Routing and Switching (CCNA)

references

Available on request.

Timeline

Technical Support Officer

Bunnings Group Ltd
10.2022 - 11.2023

Technical Support Operator

Johnson Controls Ltd
08.2022 - 10.2022

Technical Services Operator

Divers Group Ltd
09.2019 - 07.2022

ICT Support Technician

Star Communications Engineering Ltd
05.2019 - 08.2019

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Amritpal Singh Sehmi