Bharti
Wellington,WGN
Summary
A versatile and results-oriented professional with over 5 years of proven experience in business management, client relationship development, and strategic leadership within educational and service-oriented environments. I have successfully driven business growth, managed high-value client accounts, and contributed to shaping the strategic direction of educational institutions. Recognized for strong communication, leadership, and problem-solving abilities, I thrive in dynamic and fast-paced settings. I am now seeking new opportunities where I can leverage my expertise to add value and contribute meaningfully to organizational success.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
BP Fuel Station
03.2025 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Security Assistant
Red Badge
01.2025 - Current
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Business Development Manager
International Institute of Management and Technology
05.2021 - 05.2023
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Business Relationship Manager
International Institute of Managment and Technology
02.2018 - 04.2021
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
MBA -
Kurukshetra University
India08-2018
Bachelor of Commerce -
Kurukshetra University
India06-2016
Skills
- Payment management
- Complaint handling
- Call center experience
- Customer engagement
- Issue escalation
- Sales growth initiatives
Timeline
Customer Service Executive
BP Fuel Station
03.2025 - Current
Security Assistant
Red Badge
01.2025 - Current
Business Development Manager
International Institute of Management and Technology
05.2021 - 05.2023
Business Relationship Manager
International Institute of Managment and Technology
02.2018 - 04.2021
MBA -
Kurukshetra University
Bachelor of Commerce -
Kurukshetra University
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