BHARTI BAKSHI
Auckland,AUK
Summary
Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Team Supervisor
Superior Hospitality Services
02.2023 - Current
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for [Number] employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Built strong relationships with customers through positive attitude and attentive response.
Customer Service Representative
Health2000
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Customer Advisor
Reliance Jio via Intelenet Global Services
11.2016 - 05.2018
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests
- Additional services by recognizing opportunities to up-sell and explaining new features
- Maintains call centre database by entering information
- Keeps equipment operational by following established procedures; reporting malfunctions
- Updates job knowledge by participating in educational opportunities
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Education
Post Graduate Diploma - Aviation, Hospitality Travel & Customer Service
Frankfinn Institute
India07.2016
Master of Commerce -
Kurukshetra Univeristy
India2015
Bachelor of Commerce -
Kurukshetra University
India2013
Skills
- Delivering high quality service to customers and clients
- Calm Under Pressure
- Flexible enough to meet the needs of customers and go with the flow
- Able to juggle multiple tasks at once
- Effective communication skills
- Creative to come up with a workable solution for any problem and resolve the issue effectively
- PERSONAL STRENGHTS
- Communication - Deals with customers at all levels via telephone and email to ensure successful communication through actively listening and thoughtful questions Proven ability to build rapport and effectively communicating with varied range of people including colleagues, customers, clients and senior management
- Attention to Detail – A keen eye for details, reflecting a high degree of accuracy and efficiency in all tasks undertaken
- Teamwork - Enjoys sharing knowledge and encouraging development of others to achieve business goals Can work collaboratively with a team or autonomously
- Initiative - Approach challenges as opportunities to improve skills and abilities, seeking advice and criticism to constantly improve Volunteer for new tasks or ideas and to complete tasks that are otherwise ignored or avoided Seek issues that are causing problems and holdups, and offer well-developed solutions
- Effective Working Relationships
- Team Meetings
Refrence
Reference available on request.
Timeline
Team Supervisor
Superior Hospitality Services
02.2023 - Current
Customer Service Representative
Health2000
11.2022 - Current
Customer Advisor
Reliance Jio via Intelenet Global Services
11.2016 - 05.2018
Post Graduate Diploma - Aviation, Hospitality Travel & Customer Service
Frankfinn Institute
Master of Commerce -
Kurukshetra Univeristy
Bachelor of Commerce -
Kurukshetra University
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