Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Bharti Devi

Lower Hutt

Summary

Dynamic professional with extensive experience at PaknSave Hutt City, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and foster team collaboration. Skilled in resolving complaints with empathy, ensuring a positive shopping experience while maintaining operational efficiency. Committed to workplace safety and employee development.

Diligent [Desired Position] with solid background in overseeing checkout processes and ensuring smooth workflow. Managed teams to maintain high customer service standards and streamline operations. Demonstrated strong problem-solving skills and effective team leadership.

Retail professional well-versed in managing checkout operations and enhancing customer experiences. Known for fostering collaborative team environment and delivering consistent results. Reliable and adaptable, with focus on efficiency and customer satisfaction.

Experienced with checkout operations, ensuring efficient and accurate transactions. Utilizes leadership and organizational skills to maintain productive work environment. Knowledge of customer service and team management to drive performance and satisfaction.

Overview

9
9
years of professional experience

Work History

Checkout Supervisor/Checkout Operator

PaknSave Hutt City
10.2018 - Current
  • Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
  • Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
  • Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
  • Supervised multi-cultural teams of [Number] members, enforcing compliance with operational policies and procedures.

Assistant Manager

Paknsave Hutt City
11.2022 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Representative

Access Community Health
02.2016 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Catering Assistant

LSG SKYCHEF
12.2015 - 08.2016
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.

Education

High School Diploma -

Fiji National University
Fiji

Skills

  • Workplace safety
  • Store operations
  • Cash handling expertise
  • Employee scheduling
  • Sales promotion
  • Merchandising techniques
  • Customer complaints handling
  • Point of sale systems
  • Customer service
  • Task delegation

Accomplishments

  • Supervised team of 20 staff members.
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Cooking
  • Baking
  • Learning new cooking techniques and expanding my culinary skills
  • Gym Workouts
  • Dancing

Timeline

Assistant Manager

Paknsave Hutt City
11.2022 - 11.2023

Checkout Supervisor/Checkout Operator

PaknSave Hutt City
10.2018 - Current

Customer Service Representative

Access Community Health
02.2016 - 09.2018

Catering Assistant

LSG SKYCHEF
12.2015 - 08.2016

High School Diploma -

Fiji National University
Bharti Devi