BHARTI DEVI
Hamilton,WKO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Mobil Gas Station
05.2022 - 10.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customer with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Checked expiration dates on all perishable goods prior to stocking shelves.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Stock Filler
Super Value
05.2021 - 05.2022
- Enhanced customer satisfaction by assisting in locating desired products and providing accurate information.
- Supported sales goals by ensuring high-demand items were consistently stocked and easily accessible for customers.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Checked product levels and recommended new purchases.
- Managed timely and effective replacement of damaged or missing products.
Front of House Employee
Gulmohar Restaurant And Wine Bar
04.2020 - 03.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Utilized POS system to receive and process food and beverage orders.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
Elderly Caregiver Volunteer
Volunteer Work
01.2021 - 07.2021
- Promoted a safe and comfortable living environment for residents through regular housekeeping and maintenance tasks.
- Maintained clean, safe, and well-organized patient environment.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Administered medication accurately and timely according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Order Management
- Relationship building and Management
- Customer Relationships Management
Education
Level 5 & 6 - Hospitality
NZMA
Hamilton 2020.Mar - 2021.Dec
Timeline
Customer Service Representative
Mobil Gas Station
05.2022 - 10.2024
Stock Filler
Super Value
05.2021 - 05.2022
Elderly Caregiver Volunteer
Volunteer Work
01.2021 - 07.2021
Front of House Employee
Gulmohar Restaurant And Wine Bar
04.2020 - 03.2021
Level 5 & 6 - Hospitality
NZMA
2020.Mar - 2021.Dec
References
References available upon request.
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