BHAVESH DAKI
NIGHT MANAGER
New Plymouth,India
Summary
I am pleased to offer any prospective employer no less than 10 years of experience within the hospitality industry. I have worked for boutique restaurants as well as franchised chain properties, so pressure is never a concern. I have extensive supervisory experience and a proven track record of working in a similar environment to your company. I am ideally searching for an establishment which can provide me with room for upward mobility within a friendly environment. Finally I am more than happy to undergo any additional training and qualification as may be required.
Overview
3
3
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Night Duty Manager
Novotel New Plymouth
New Plymouth, TKI
12.2022 - Current
- Maintained professional, organized, and safe environment for employees.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
GENERAL MANAGER
MAP RESORT
Panvel, Maharashtra
01.2021 - 10.2022
- JANUA RY 2 021
- Oversee the operations function of the hotel, as per the Organizational chart
- Hold regular briefings and meetings with all head of departments
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
- Handling complaints, and oversee the service recovery procedures
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital
- Budget
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the hotels and management
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
Night Manager
Novotel
Christchurch, CAN
09.2019 - 03.2020
- M ARCH 2020
- Review all daily sales transactions of front office and food and beverage outlets and record any variances
- Complete check-ins of guests overnight
- Take, complete and deliver any room service orders
- Produce a number of revenue and tracking reports
- Ensure security and safety of the hotel at all times.
GSA/ Night Auditor/ Night Manager
Novotel Queenstown Lakeside
Queenstown
- Hobbies
- Painting, Cricket
- Answers guests inquires, handles complaints and attend to the needs of the guests
- Authorises charges to be made for late departures and/or compliments on them
- J U LY 2 017 — D ECEMBER 2018
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Process invoices, post checks to vendors and distribute employee checks
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts.
Food & Beverage Attendant
Novotel Queenstown Lakeside
Queenstown
- J U LY 2 016 — J UNE 2017
- Taking care and serving customer: Responsible of the excellence service way, to provide a courteous and professional service at all times
- Responsible for the guest’s satisfaction in accordance with the Hotel’s
- Standards
- Responsible for consistently performing the service standards and operating procedures in the outlet
- To fulfill the requested duties and functions specific to the department to the best of your ability
- Be a part of all the activities in the F&B outlets, to increase the revenue of the department and assure the guest satisfaction
- To perform and handle all day to day operational matters to be on time and guest expectations are met
- Responsible for the overall sanitation and cleanliness of the outlet during the shift, to ensure that assigned outlets are cleaned, maintained and set up in accordance with hotel standards
- Participate with positive approach to words training and daily briefing
F&B Attendant
Plams Hotel
Mumbai
- JUNE 2010 — M AY 2 011
- Taking care and serving customer: Responsible of the excellence service way, to provide a courteous and professional service at all times
- Responsible for consistently performing the service standards and operating procedures in the outlet
- To fulfill the requested duties and functions specific to the department to the best of our ability
- Be a part of all the activities in the F&B outlets, to increase the revenue of the department and assure the guest satisfaction
- To perform and handle all day to day operational matters to be on time and guest expectations are met.
Assistant Manager
Novotel Queenstown
Queenstown
12.2018
- A UGUST 2019
- Greets the VIP guests of the hotel
- As directed by the Front Office Manager,
- Performs special services for VIP Guest’s
- Assists in VIP’s arrival departure in absence of guest relation Manager
- Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour
- Assists reception, cashier and concierge during they are busy
- Handles guest complaints and other related problems and reports on the Duty
- Manager’s log book.
Food & Beverage Supervisor
Shantashil Resort
Mumbai
04.2015
- F EBRUA RY 2 016
- Maintain knowledge and ensure compliance with departmental policies and standard service procedures
- Assist all room service staff members to work properly and provide maximum facilities to guests to outlet
- Monitor all phone calls to room service department to ensure timely resolution for same
- Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.
Managment Trainee
MFM Restaurant
09.2013
- D ECEMBER 2013
- Understanding how a company operates
- Supporting managers with various tasks
- Learning to evaluate performance
- Get familiar with personnel duties.
F&B Attendant
Hotel Seezeichen
Munich
09.2012
- J ANUA RY 2 013
- Taking care and serving customer: Responsible of the excellence service way, to provide a courteous and professional service at all times
- Assist all room service order to provide maximum facilities to guests to outlet.
Food & Beverage Supervisor
Holiday Inn Farnborough
Farnborough
09.2014 - 01.2015
- Supervise efficient upkeep of tools through proper usage of equipment and devices
- Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests
- Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
Education
Graduate Diploma - Hotel Management
Southern Institute OfTechnology
JANUA RY 2 016 - undefined
B.Sc - Hotel & Tourism Management
S.P.More College of Hotel & Tourism
Diploma - Hotel & Tourism
S.P.More College of Hotel & Tourism
Skills
Guest Handling
Certification
JUNE 2008 — M AY 2 010
Timeline
Night Duty Manager
Novotel New Plymouth
12.2022 - Current
GENERAL MANAGER
MAP RESORT
01.2021 - 10.2022
Night Manager
Novotel
09.2019 - 03.2020
Assistant Manager
Novotel Queenstown
12.2018
Food & Beverage Supervisor
Shantashil Resort
04.2015
Food & Beverage Supervisor
Holiday Inn Farnborough
09.2014 - 01.2015
Managment Trainee
MFM Restaurant
09.2013
F&B Attendant
Hotel Seezeichen
09.2012
GSA/ Night Auditor/ Night Manager
Novotel Queenstown Lakeside
Food & Beverage Attendant
Novotel Queenstown Lakeside
F&B Attendant
Plams Hotel
Graduate Diploma - Hotel Management
Southern Institute OfTechnology
JANUA RY 2 016 - undefined
B.Sc - Hotel & Tourism Management
S.P.More College of Hotel & Tourism
Diploma - Hotel & Tourism
S.P.More College of Hotel & Tourism
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