Bhavik Mittal
Morrinsville,WKO
Summary
Talented Manager with expert team leadership Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
trainee
Grand Venezia Hotel
12.2016 - 01.2017
- Worked to ensure a positive and hassle-free customer experience.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
trainee
Vatel
06.2017 - 08.2017
- Training from the Hotel Vatel (Nimes) located in South of France, for 2 month from 6th June 2017 to 17th August 2017 in various departments such as Housekeeping, Patisserie (Pastry), Brasserie Service
- Shadowed senior team members to learn all related jobs and tasks.
- Collaborated with employees from various backgrounds.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Brasserie Kitchen, Central Kitchen
- Handled food with sanitation and safety in mind.
trainee
Panviman Resorts Koh Phangan
02.2018 - 04.2018
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
- Evaluated customer needs and feedback to drive product and service improvements.
CSR
Mobil Morrinsville (PPEnenrgy LTD)
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Xth Standard -
2014
GPA: 7.8
High School Diploma -
06.2016
Bachelor of Science - Hospitality Management & Catering Technology
09.2020
Bachelor of Science - International Hotel Management
09.2020
Skills
- Project Management
- Contract Development and Management
- Verbal and Written Communication
- Team Leadership
- Managing Employee Relations
- Budget Controls
- Strategic Planning
- Managing Routines
- Invoice Reconciliation
- Performance Tracking and Evaluations
- Employee Training
- Budgeting and Cost Control
- Productivity Performance
- Administration and Reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
music production
I have dedicated countless hours honing my skills in this creative domain. From crafting intricate beats to engineering pristine soundscapes, I thrive on the technical and artistic challenges that music production presents. My commitment to this craft is evident in the diverse range of projects I've undertaken, from composing original tracks during covid.
Languages
French
Limited Working
English
Full Professional
Timeline
CSR - Mobil Morrinsville (PPEnenrgy LTD)
04.2023 - Current
trainee - Panviman Resorts Koh Phangan
02.2018 - 04.2018
trainee - Vatel
06.2017 - 08.2017
trainee - Grand Venezia Hotel
12.2016 - 01.2017
Goodley Public School - Xth Standard,
Goodley Public School - High School Diploma,
Ansal University /Sushant University - Bachelor of Science, Hospitality Management & Catering Technology
Vatel France - Bachelor of Science, International Hotel Management
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